Telephone Operator
About The Position
UHS is seeking a Telephone Operator to serve as a central communication resource supporting hospital operations. The role responds to paging requests for hospital personnel and physicians using overhead paging systems, digital pagers, and cell phones. It manages emergency communications involving codes, alarms, and phone systems; tests emergency and alarm systems; and contacts on-call staff and clergy when requested by hospital departments. The Telephone Operator also maintains control of hospital keys and the hospital safe, coordinates telephone repairs and distribution of new phones, tracks and maintains pagers, serves as a base station for hospital security, and provides backup information-desk support during off-hours. The position facilitates the release of deceased individuals in accordance with hospital policy and regulatory requirements. The position is per diem, with work assigned on an as-needed, agreed-upon basis and hours assigned by the manager. Work locations are UHS Wilson Medical Center in Johnson City, NY, and UHS Binghamton General Hospital in Binghamton, NY. The compensation range is $17.05–$22.17 per hour, depending on experience. The position is not eligible for benefits.
Requirements
- High school diploma or equivalent; in lieu of a diploma, two years of experience utilizing a multi-line phone system is accepted.
- Strong communication skills, attention to detail, and the ability to remain calm and responsive in emergency situations.
- Reliability, sound judgment, and discretion when handling sensitive information, security protocols, and emergency communications.
- Ability to multitask, follow established procedures, work independently during off-hours, and collaborate effectively with clinical staff, security personnel, and hospital leadership.
Nice To Haves
- Two years of previous switchboard experience.
Responsibilities
- Respond to paging requests for hospital personnel and physicians using overhead paging systems, digital pagers, and cellular phones.
- Manage and monitor emergency communication systems, including emergency codes, alarms, and telephone systems, ensuring timely response and escalation when required.
- Conduct routine testing and verification of hospital alarm and emergency systems.
- Contact on-call hospital personnel at the request of departments.
- Contact clergy members as requested by hospital departments.
- Maintain control, security, and accurate tracking of hospital keys in accordance with facility policies.
- Maintain control and security of the hospital safe in accordance with established procedures.
- Facilitate telephone system repairs and coordinate distribution and setup of new telephones throughout the facility.
- Maintain, issue, track, and inventory pagers used by hospital personnel.
- Provide backup support for the hospital information desk during off-hours, assisting patients, visitors, and staff.
- Serve as the base communication station for hospital security, relaying information and coordinating responses.
- Assist with and facilitate the release process of deceased individuals in accordance with hospital policy and regulatory requirements.
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What This Job Offers
Education Level
High school or GED
