Telephone Dispatch Operator

LCMC Health•New Orleans, LA

About The Position

The Telephone Dispatch Operator processes incoming and outgoing communications courteously and professionally. The operator answers calls, monitors and responds to emergency alarms, uses overhead paging for hospital business, and operates peripheral and switchboard equipment. The role requires learning departmental policies and procedures for alarms and emergency codes, handling calls and supporting staff, patients, and guests during emergencies, and notifying appropriate personnel when alarms are activated. The operator also processes service requests for hospital-issued pagers, including new and replacement requests; maintains pager lists and pages personnel according to pager type. The position supports visitor and staff safety by following health and safety policies, identifying equipment needing repair and following up on repairs, and completing incident or accident reports with accurate documentation. The role formally supervises employees and requires schedule flexibility for a 24-hour operation, including nights, weekends, and holidays.

Requirements

High school diploma/GED or equivalent, or applicable years of experience in lieu of education.
Effective communication skills.
Ability to multitask in a fast-paced environment.
Ability to handle emergency calls professionally and calmly.
Flexible schedule to meet the demands of a 24-hour operation, including weekends, mornings, afternoons/evenings, and holidays.

Nice To Haves

Six months of experience working with PBX, a call center, and/or customer service, preferably in a healthcare setting.

Responsibilities

Answer incoming and outgoing calls in accordance with customer service standards.
Monitor and respond to emergency alarms located in or received by the department.
Use overhead paging for hospital business and operate peripheral equipment.
Process calls for hospital information according to emergency codes and follow applicable alarm and emergency procedures.
Handle calls and interactions with staff, patients, and guests during emergency situations.
Process service requests for hospital-issued pagers, including requests for new and replacement pagers.
Maintain the pager list and page personnel according to pager type.
Learn the department's panels and alarms and notify appropriate personnel when an alarm is triggered.
Operate switch keys to connect and relay calls using switchboard equipment.
Follow health and safety policies to help maintain the safety of visitors and staff.
Identify equipment requiring repairs, request repairs, and follow up on them.
Complete incident and accident reports according to organizational policy and maintain accurate documentation.
Formally supervise employees.