Dispatcher

Apex Pros Plumbing, Electrical, Heating and Air • Dublin, OH

11d • Onsite

About The Position

Apex Pros is seeking a highly motivated, detail-oriented Dispatcher for its Dublin, Ohio office. The Dispatcher helps deliver an exceptional customer experience by ensuring the right field professional is sent to the right customer at the right time. This role manages the daily schedules of field professionals and serves as the primary customer contact from dispatch notification through job completion. The position also supports customer service and general office operations.

Requirements

• High school diploma or equivalent.
• Must pass a drug screening and background check.
• Excellent phone-based customer service skills.
• Ability to manage multiple tasks and a fast-paced, changing workload.
• Strong interpersonal skills and the ability to connect in person and through phone, email, and digital communication.
• Strong motivation, tenacity, and attention to detail.

Nice To Haves

• At least one year of dispatch experience in plumbing, HVAC, electrical, or another service-based industry.
• Locally focused dispatch experience in trucking or logistics will be considered.
• Experience with ServiceTitan.
• Strong proficiency with Microsoft Office.
• Familiarity with Google Workspace, including Gmail and Calendar.

Responsibilities

• Create a 5-Star customer experience through clear, professional, and timely communication.
• Manage and optimize daily schedules for field professionals.
• Serve as the primary customer contact from dispatch through job completion.
• Handle appointment confirmations, rescheduling, and customer updates.
• Assist with inbound customer service calls as needed.
• Resolve customer concerns promptly and professionally.
• Perform customer follow-ups after completed appointments.
• Follow up on unsold estimates.
• Support office operations as needed to ensure a smooth daily workflow.
• Follow established systems and procedures, meet or exceed individual performance metrics, and maintain an organized, professional workspace and demeanor.
• Participate in required company activities, including training, meetings, and scheduled events.

Benefits

• Medical, dental, and vision health care plan.
• 401(k) retirement plan.
• Paid time off.
• Short-term disability.
• Training and development opportunities.
• Life insurance.
• Wellness resources, including a gym and onsite barber.
• Employee Assistance Program.
• Team Lead provided company vehicle and fuel card.
• Health Savings Account.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED