Housekeeping Dispatcher

Hilton Grand Vacations • Orlando, FL

6d • Onsite

About The Position

Grand Beach is seeking a Housekeeping Dispatcher to support housekeeping operations and help guests enjoy their stay. The role assists management with daily assignments, dispatches guest requests, maintains room-status information, coordinates with the front desk, and handles administrative and clerical duties. It also supports departmental inventories and team scheduling, tracks projects, and oversees special arrival and checkout needs. Regular attendance and occasional lifting of boxes weighing approximately 25 pounds are required.

Requirements

• Ability to multitask and prioritize duties to meet deadlines and demands.
• Ability to adjust to schedule changes and cover shifts on short notice to meet business demands.
• Demonstrated service quality standards and ability to respond to guests in a timely, professional manner.
• Courteous and professional demeanor when handling upset guests and difficult situations.
• Basic digital literacy.
• Related experience.
• Basic memo-writing skills and Microsoft Office skills, including Excel, Word, PowerPoint, and Outlook.
• Regular attendance.

Nice To Haves

• Bilingual in English and Spanish.
• High school diploma or GED.
• Two or more years of related experience.
• Excellent computer skills.

Responsibilities

• Assist management with daily job assignments for team members.
• Assign and track services and cleaning assignments for housekeepers, supervisors, and other team members.
• Answer departmental multiline phones and dispatch guest requests to units.
• Maintain room status and other relevant information in the computer system.
• Coordinate with the front desk to resolve room-status discrepancies.
• Assist with administrative and clerical duties, including filing, purchase order follow-up, faxing, maintaining records and attendance information, and other related tasks.
• Assist with departmental inventories and schedule team-member shifts.
• Dispatch and supervise guest-service calls through paging and computer systems.
• Maintain tracking systems for projects such as GCPM, mattress rotation, and patio deep cleans.
• Supervise late checkouts and VIP, outstanding, and special-request arrivals.
• Occasionally lift boxes weighing approximately 25 pounds.
• Maintain regular attendance in accordance with company and site guidelines.

Benefits

• Medical, dental, and vision coverage, with eligibility beginning on Day 1.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED