Housekeeping Dispatcher

Hilton Grand Vacations • Orlando, FL

6d

About The Position

Grand Beach is seeking a Housekeeping Dispatcher to support the housekeeping department and help provide guests with a positive stay. The role assists management with assignments, coordinates housekeeping services and guest requests, maintains room-status information, and performs administrative and scheduling duties. It also involves dispatching and supervising guest-service calls, tracking departmental projects, and overseeing special arrival and checkout needs. Regular attendance is crucial. The position occasionally requires lifting boxes weighing approximately 25 pounds.

Requirements

• Ability to multitask and prioritize duties to meet deadlines and demands.
• Ability to adjust to schedule changes and cover shifts on short notice to meet business demands.
• Demonstrated service quality that supports guest happiness, including timely and professional responses.
• Courteous and professional demeanor when handling upset guests and difficult situations.
• Basic digital literacy.
• Related experience.
• Basic memo-writing skills and Microsoft Office skills, including Excel, Word, PowerPoint, and Outlook.

Nice To Haves

• Bilingual in English and Spanish.
• High school diploma or GED.
• Two or more years of related experience.
• Excellent computer skills.

Responsibilities

• Assist management with daily job assignments for team members.
• Assign and track services and cleaning assignments for housekeepers, supervisors, and other team members.
• Answer departmental multiline phones.
• Dispatch guest requests to the units.
• Maintain room status and other pertinent information in the computer system.
• Coordinate with the front desk to resolve room-status discrepancies.
• Assist with administrative duties, including filing, purchase-order follow-up, faxing, maintaining records and team-member attendance, and other clerical tasks.
• Assist with departmental inventories and scheduling team-member shifts.
• Dispatch and supervise guest-service calls through paging and computer systems.
• Maintain tracking systems for projects such as GCPM, mattress rotation, and patio deep cleans.
• Supervise late checkouts and VIP, outstanding, and special-request arrivals.
• Maintain regular attendance in accordance with company and site guidelines.

Benefits

• Day 1 eligibility for medical, dental, and vision benefits.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed