Housekeeping Status Board Dispatcher - Tahiti Village Resort
About The Position
The Housekeeping Rooms Controller Status Board Dispatcher supports resort and housekeeping/maintenance operations by answering incoming calls for housekeeping services, relaying information to the appropriate team members or departments, and following up on completion to help ensure prompt, efficient guest satisfaction. The role coordinates room status updates and communicates with guest room attendants (GRAs), supervisors, inspectors, and the Front Desk so accurate, timely information is available to support room readiness and guest satisfaction. Maintaining adequate coverage in this position is important to smooth daily operations and avoiding communication gaps or delays in releasing rooms.
Requirements
- Detail-oriented, with organizational and time-management skills.
- Ability to direct personnel to achieve desired results.
- Ability to prioritize customer and operational needs and requests.
Responsibilities
- Act as the direct liaison between resort guests and housekeeping staff.
- Respond to incoming guest and Front Desk requests for housekeeping or maintenance services.
- Run daily clean/dirty unit reports.
- Record, delegate, and monitor housekeeping productivity to support timely completion.
- Report assignment status and communicate unit readiness to the Front Desk and management.
- Perform basic clerical assignments.
- Observe precautions to protect hotel and guest property.
- Report damage, theft, and found articles to supervisors.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid time off, depending on position
- Parental leave, depending on position
- Holidays, depending on position
- Wish day paid time to volunteer at an approved organization
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
