Communications Dispatcher I - Street Environmental Services - Public Works (1704)

City and County of San Francisco • San Francisco, CA

9d

About The Position

San Francisco Public Works has four vacancies for Communications Dispatcher I positions in the Bureau of Street Environmental Services. Under supervision, the dispatcher performs specialized communications dispatch duties, operating equipment such as two-way radios, multi-line telephones, and paging systems to communicate with mobile field units and the public. The work may involve variable shifts, including weekends and holidays. This is a Temporary-Exempt (TEX), Category 18 appointment, not a permanent appointment; it is excluded from the competitive Civil Service examination process, serves at the discretion of the Appointing Officer, and may not exceed 36 months.

Requirements

• One year of verifiable experience operating a two-way radio communications base station and receiving, recording, and transmitting messages; OR a combined total of one year of verifiable experience operating a multi-line telephone and a two-way radio communications base system, including at least six months operating a two-way radio base station.
• Experience using hand-held two-way radios does not qualify; qualifying experience must include operating a two-way radio base station.
• Applicants must meet the minimum qualifications by the final filing deadline unless otherwise stated.

Responsibilities

• Operate multi-line telephones, two-way radios, paging systems, and other communications equipment to receive reports and emergency calls and transmit messages or route calls to the appropriate bureau or detail.
• Verify and evaluate incoming messages for accuracy, follow up to confirm receipt and understanding, and determine the appropriate action and staff or agency to notify.
• Dispatch mobile units and equipment to work locations, including traffic-control, citation, and towing locations; request ambulance, tow-truck, or other emergency services; make inquiries of other agencies; and read maps and provide directions to emergency locations.
• Record information from radio and telephone communications in computer systems, timestamp and log messages, maintain records of assigned unit status, and keep regular logs of transmitted and received messages.
• Assist with coordinating emergency communications procedures with staff from City departments and dispatchers from 911 and DPW during accidents, emergencies, and disasters.
• Transmit alarm information to the on-duty supervisor when departmental assistance is needed; notify the Police Department daily about streets scheduled for no-parking zones; and prepare related records and perform related clerical duties.
• May monitor surveillance equipment and intrusion alarms in on-site buildings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed