Communications Dispatcher I - Street Environmental Services - Public Works (1704)
About The Position
San Francisco Public Works has four vacancies for a Communications Dispatcher I within the Bureau of Street Environmental Services. Under supervision, the dispatcher performs specialized communications dispatch duties, operating equipment such as two-way radios, multi-line telephones, and radio-paging systems to exchange information with mobile field units and communicate with the public. The position involves receiving, evaluating, recording, and transmitting messages; dispatching field units and equipment; and coordinating with City departments and other agencies during emergencies. The appointment is Temporary-Exempt, is not permanent, and may not exceed 36 months. It is excluded from the competitive Civil Service examination process and serves at the discretion of the Appointing Officer. The nature of the work may require variable shifts, including weekends and holidays.
Requirements
- One year of verifiable experience operating a two-way radio communications base station and receiving, recording, and transmitting messages; OR a combined total of one year of verifiable experience operating a multi-line telephone and a two-way radio communications base system, including at least six months operating a two-way radio base station.
- Experience operating hand-held two-way radios does not qualify; applicants must have operated a two-way radio base station.
- Applicants must meet the minimum qualifications by the final filing deadline unless otherwise stated.
- Applicants may be required to verify qualifying education and experience during the recruitment and selection process.
- Successful candidates must pass a medical examination and complete TB testing before appointment.
- A background investigation and security clearance may be required; failure to obtain and maintain required clearance may be grounds for termination.
- Applicants who are not currently City employees in a safety-sensitive position represented by Local 261 must pass pre-employment drug and alcohol testing. Employees in this classification may also be tested upon reasonable suspicion or after a work-related accident.
Responsibilities
- Operate multi-line telephones, two-way radios, pager systems, and other communications equipment to receive information and requests from field units and the public, transmit messages, and route calls to the appropriate bureau or detail.
- Verify and evaluate received messages for accuracy, follow up to confirm receipt and understanding, and determine the appropriate action and staff or agency to notify.
- Dispatch mobile units and equipment to work locations, including locations requiring traffic control, citing, or towing; request ambulance, tow-truck, or other emergency services; make inquiries of other agencies; and read maps and provide directions to emergency locations.
- Record and retrieve information using a computer; time-stamp and log messages; maintain records of assigned-unit status; and keep regular records of messages transmitted and received by radio and telephone.
- Assist communications dispatchers in coordinating emergency procedures with staff from City departments and dispatchers from 911 and DPW during accidents, emergencies, and natural or other disasters.
- Transmit alarm information to the on-duty supervisor when departmental assistance is needed; notify the Police Department daily of streets scheduled for no-parking zones; and prepare related records and perform clerical duties.
- May monitor surveillance equipment and intrusion alarms in on-site buildings.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
