Communications Dispatcher I (1704) - Citywide - (C00467)

City and County of San Francisco • San Francisco, CA

4d

About The Position

The Communications Dispatcher I is an entry-level dispatcher who, under supervision, performs specialized duties related to communications dispatch. The role operates communications equipment—including two-way base station radios, telephones, and radio-paging services—to dispatch and transmit information between mobile field units and communicate with the public. This is a permanent, full-time civil service position in the Citywide department.

The role receives and routes emergency calls and other communications, evaluates information, dispatches units and requests emergency services, and maintains accurate logs and records. Dispatchers also assist with interdepartmental coordination during accidents, emergencies, and disasters. Some positions may require completion of California Law Enforcement Telecommunications System (CLETS) on-the-job training within six months of appointment and passing a proficiency exam every two years to retain CLETS access.

Requirements

• One year of verifiable experience operating a two-way radio communications base station and receiving, recording, and transmitting messages; OR a combined total of one year of verifiable experience operating a multi-line telephone and a two-way radio communications base system, including at least six months operating a two-way radio base station.
• Experience operating a two-way radio base station is required; experience using only handheld, portable, or mobile two-way radios does not qualify.
• Meet the minimum qualifications by the final filing deadline unless otherwise stated.
• Some positions may require successful completion of on-the-job CLETS operations, policies, and procedures training within six months of appointment, and passing a proficiency exam every two years to maintain CLETS access.
• Knowledge of two-way radio communications and computer-aided dispatch equipment, procedures, and functions; San Francisco and Bay Area geography; and departmental procedures and applicable basic federal and state radio-operation rules.
• Ability to read street maps and guides; operate radio, computer-aided dispatch, and multiple-display equipment; communicate clearly with people from diverse backgrounds; extract and record relevant information; maintain logs and records using a computer; assess situations and act effectively in emergencies; establish cooperative working relationships; and multitask and prioritize in a fast-paced environment.

Responsibilities

• Operate communications equipment and information-transmitting devices, including multi-line telephones, two-way base station radios, and pager systems, to receive information and requests from field units and transmit messages or route calls to the appropriate bureau or detail.
• Verify and evaluate messages for accuracy, follow up to confirm receipt and understanding, determine the necessary action, and identify staff or agencies to notify.
• Dispatch mobile units and equipment to assigned locations, including locations requiring traffic control, citation, or towing services; request ambulance, tow-truck, or other emergency services; make inquiries of other agencies; and read maps and provide directions to emergency locations.
• Record information received and transmitted by radio and telephone, enter and retrieve computer data, time-stamp and log messages, maintain records of unit status, and keep a regular communications log.
• Assist communications dispatchers with emergency communications procedures by coordinating with staff from City departments and dispatchers from 911 and DPW during accidents, emergencies, and natural or other disasters.
• Transmit alarm information to the on-duty supervisor when assistance is needed; notify the Police Department about streets scheduled for no-parking zones; and prepare related records and perform clerical duties.
• May monitor surveillance equipment and intrusion alarms in on-site buildings.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed