Communications Dispatcher II (1705) - Citywide - (C00468)

City and County of San Francisco • San Francisco, CA

8d

About The Position

Under general supervision, the Communications Dispatcher II performs specialized communications dispatch duties and supervises and trains assigned staff in dispatch functions and departmental regulations. The role operates communications equipment to receive and transmit messages, assess and route calls, dispatch mobile units, coordinate emergency communications, maintain records, and monitor on-site surveillance equipment and intrusion alarms. Positions are permanent civil service and full-time. Some positions may require successful completion of California Law Enforcement Telecommunications System (CLETS) training within six months of appointment and passing a proficiency exam every two years to maintain access eligibility.

The recruitment is a citywide exam. Candidates who meet the minimum qualifications proceed through application and questionnaire steps and a computer-administered, multiple-choice written exam. The exam score is weighted 100% and is banked for three years. The eligible list is expected to last 12 months, with possible extension.

Requirements

• Two years of verifiable experience operating a two-way radio communications base station and receiving, recording, and transmitting messages; or a combined two years of verifiable experience operating a multi-line telephone and a two-way radio communications base system, including at least one year operating a two-way radio base station.
• Experience using only handheld, portable, or mobile two-way radios does not meet the radio base station experience requirement.
• Minimum qualifications must be met by the final filing deadline unless otherwise stated.
• Ability to read street maps and guides accurately and direct mobile units and the public to locations.
• Ability to operate communications equipment, including radio receiving and transmitting equipment, two-way base station systems, computer-aided dispatch systems, and multiple display terminals, accurately and quickly, including while handling simultaneous messages.
• Ability to communicate clearly and effectively with individuals from diverse backgrounds.
• Ability to extract relevant information from oral communications, take accurate notes, and maintain records, reports, and files.
• Ability to maintain radio logs and simple records, reports, and files using a computer.
• Ability to analyze situations and act effectively, including thinking and acting clearly and quickly during emergencies without supervision.
• Ability to deal courteously and effectively with staff, departmental personnel, representatives of other agencies, and members of the public, and establish and maintain cooperative working relationships.
• Ability to use computers and programs to prepare or generate reports, maintain records, and enter and retrieve data.
• Ability to supervise and train assigned staff in dispatch functions and departmental regulations, including ongoing training and performance monitoring and evaluation.
• Ability to multitask and prioritize work in a fast-paced environment.

Responsibilities

• Operate multi-line telephones, keyboards, two-way radio systems, pager systems, and other communications equipment to receive, record, transmit, and route messages and emergency calls.
• Verify and evaluate incoming messages for accuracy, follow up as needed to confirm receipt and understanding, and determine appropriate action and personnel or agencies to notify.
• Dispatch mobile units and equipment to assigned locations, including for traffic control, citations, and towing; request ambulance, towing, or other emergency services; make inquiries to other agencies; and read maps and provide directions to emergency locations.
• Enter and retrieve information using a computer; time-stamp and log messages; maintain permanent records, unit-status records, and logs of messages transmitted and received.
• Coordinate emergency communications with staff from City departments and dispatchers from 911 and DPW during accidents, emergencies, and disasters.
• Transmit alarm information to the on-duty supervisor when a department needs assistance; notify the Police Department of scheduled no-parking streets; prepare records and perform clerical duties.
• Monitor surveillance equipment and intrusion alarms in on-site buildings.
• Supervise and train assigned staff in dispatch functions and departmental regulations, provide ongoing training, and monitor and evaluate staff performance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed