Communications Dispatcher II (1705) - Citywide - (C00468)

City and County of San Francisco • San Francisco, CA

9d • $82,004 - $99,684

About The Position

Under general supervision, the Communications Dispatcher II performs specialized communication dispatch duties and supervises and trains assigned staff in dispatch functions and departmental regulations. The role operates communications equipment to receive, record, evaluate, and transmit information and emergency calls; dispatches field units and requests appropriate services; coordinates communications during emergencies; and maintains logs and records. Some positions may require completion of on-the-job training in California Law Enforcement Telecommunications System (CLETS) operations, policies, and procedures within six months of appointment, followed by a proficiency exam every two years to maintain access eligibility.

Requirements

• Two years of verifiable experience operating a two-way radio communications base station and receiving, recording, and transmitting messages from one source to another; OR two combined years of verifiable experience operating a multiline telephone and a two-way radio communications base system, including at least one year operating a two-way radio base station.
• Experience using handheld, portable, or mobile two-way radios alone does not satisfy the base-station experience requirement.
• Meet the minimum qualifications by the final filing deadline.
• Knowledge of two-way radio communications and computer-aided dispatch equipment, systems, principles, practices, procedures, types, and functions.
• Knowledge of San Francisco and Bay Area geography, including streets and landmarks.
• Knowledge of departmental rules and procedures governing two-way base-station operation and basic federal and state rules governing radio receiving and transmitting equipment.
• Ability to read street maps and guides accurately and direct mobile units and the public to locations.
• Ability to operate radio receiving and transmitting equipment, two-way base-station systems, computer-aided dispatch systems, and multiple display terminals accurately, simultaneously, and with speed and dexterity.
• Ability to communicate clearly and effectively with people from diverse backgrounds, including staff, other department personnel, and members of the public.
• Ability to extract relevant information and take accurate notes from oral communications, and maintain records, reports, and files.
• Ability to use a computer to maintain radio logs and records and to write, prepare, or generate reports and enter and retrieve data.
• Ability to analyze situations, choose effective action, and think and act clearly and quickly during emergencies without supervision.
• Ability to deal courteously and effectively with diverse individuals and maintain cooperative working relationships.
• Ability to supervise and train assigned staff and monitor and evaluate their performance.
• Ability to multitask and prioritize work in a fast-paced environment.

Responsibilities

• Operate communications equipment and information-transmitting devices, including multiline telephones, keyboards, two-way radio, and pager systems, to receive information and emergency calls, request reports, transmit messages, and route calls.
• Verify and evaluate received messages for accuracy; follow up to confirm receipt and understanding and determine appropriate action and staff or agency notifications.
• Dispatch mobile units and equipment to work locations, request ambulance, tow-truck, or other emergency services, make inquiries of other agencies, and read maps to provide directions to emergency locations.
• Record information received or transmitted by radio and telephone using computer systems; time-stamp and log messages, maintain permanent records and unit status records, and keep regular message logs.
• Coordinate emergency communications procedures with staff from City departments and dispatchers from 911 and DPW during accidents, emergencies, and disasters.
• Transmit alarm information to the on-duty supervisor when assistance is needed; notify the Police Department of scheduled no-parking streets; prepare records and perform clerical duties.
• Monitor surveillance equipment and intrusion alarms in on-site buildings.
• Supervise and train assigned staff in dispatch functions and departmental regulations, provide ongoing training, and monitor and evaluate performance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed