Pest Control Dispatch
About The Position
The Dispatcher – Pest Control directs drivers and schedules service for Pest Control Technicians. Under direction, the dispatcher uses knowledge of data entry, company services, and procedures to determine customer needs, schedule driver assignments, and oversee the order and delivery process. The position has no direct reports but provides daily directives to technicians. The dispatcher prepares daily schedules for commercial and residential service product lines, maintains information used to determine delivery schedules, prints daily delivery invoices, and opens and closes accounts according to established procedures. The role also addresses customer service and driver-related problems, observes and enforces company rules, and may provide assistance outside office hours or perform other duties as requested. The role is primarily performed indoors in a climate-controlled, non-smoking environment. The stated schedule is Monday through Friday, 7 a.m. to 5 p.m., with a one-hour lunch, and scheduled Saturdays during the season depending on business demands. Extended hours may be required during peak seasons. The position involves prolonged computer-screen and keyboard use and heavy telephone and computer usage.
Requirements
- High school graduate or comparable.
- Experience with PC applications, including Windows, Excel, Word, Access, and Outlook.
- Customer service experience.
- Excellent communication skills.
- Ability to read and write English.
- General mathematics skills at a high school graduate level.
- Moderate reasoning ability to respond to customers, technicians, and dispatchers and provide solutions to inquiries.
- Ability to interact with company personnel and customers politely and professionally.
- Ability to maintain excellent dispatching skills and observe company rules and confidentiality requirements.
- Ability to use a computer, printer, data terminal, calculator, radio, and other usual office equipment.
- Availability to work extended hours during peak seasons.
Nice To Haves
- Some college preferred.
Responsibilities
- Prepare daily driver schedules for delivery and service of commercial and residential service product lines.
- Use knowledge of company services and procedures to determine customer requirements.
- Calculate and maintain information, such as degree-day statistics, to determine delivery schedules.
- Print daily delivery invoices.
- Open and close accounts according to established procedures.
- Handle customer service and driver-related problems and review them with management as needed.
- Observe, communicate, contribute to, and enforce company rules and regulations, including housekeeping, safety, and confidentiality requirements.
- Provide assistance outside office hours as requested.
- Perform other assigned duties necessary to fulfill the position’s responsibilities, including assisting with company duties as requested.
- Give daily directives to technicians.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
