Director Program Management Jobs

About The Position

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience developing and leading projects/programs.
• 5 years of military experience
• Deep understanding of the Armed Forces, military community, associated cultures, standards, military law, and Code of Conduct.
• Demonstrated ability to develop effective work plans, translating strategy to executable tactics, and guiding operations to plan completion.
• Previous experience handling contract negotiation and dispute resolution.
• Demonstrated ability to work collaboratively with internal and external partners, including matrixed work groups; share knowledge and coach partners to drive performance.
• Comprehensive knowledge of military operations and metrics (demographics/trends), military markets, and basic financials.
• Demonstrated ability to absorb and synthesize large quantities of information, and distill complex messages into succinct and compelling presentations applicable to business issues; excellent relationship development skills.
• Strong verbal and written communication skills.
• Expert knowledge of Microsoft Office products, including PowerPoint, Excel, and Word.

Nice To Haves

• MBA
• Relative Financial or Bank program management experience
• Extensive experience in all phases of program management, including planning, execution, monitoring, controlling, and closing, with a strong understanding of various program management methodologies (e.g., Waterfall, Agile, Hybrid).
• Ability to effectively engage with and manage expectations of diverse stakeholders, including executive leadership, business partners, and technical teams, providing clear and concise program updates, risk assessments, and progress reports
• Proactive identification, assessment, and mitigation of program risks and issues, developing contingency plans to ensure program success

Responsibilities

• Facilitates contact between internal and external stakeholders to complete business agreements and assists with contract negotiations, proof of concepts, and return on investment contract surveys.
• Influences the development of enterprise policies, standards and procedures.
• Collaborates with Marketing and Reputation partners to ensure accuracy and appropriateness of content and imagery depicting or referencing members of the Armed Forces.
• Leads, monitors, motivates, and advises enterprise cross functional teams in the development and implementation of relationship and advocacy initiatives that create business opportunities for the company with the military community and serve on Currently Serving product teams as a subject matter expert.
• Lead/Initiate team training opportunities (e.g., New Product information, Marketing Campaign, Eligibility etc.) for MA Field team and USAA enterprise entities
• Develops internal Military Affairs processes, policies, and programs to support current and future opportunities
• Identifies prospecting and deepening targets to Military Affairs Operations; facilitates MA Rep access to Armed Forces installations through dialogue with appropriate levels of military leadership.
• Represents USAA at selected public events engaging the military community.
• Analyzes and anticipates changes in the military community and recommends business adjustments to LoB product managers to sustain competitive advantage.
• Advises and trains senior management, new employees, and third-party vendors on military culture and relationship issues.
• Responsible for the coordination with the MA field team for military acumen trips to military installations.
• Influences leadership on use of various channels to meet business objectives while protecting the USAA brand and reputation with the military community.
• Monitors trends and modifies programs to meet changing situations; identifies issues for escalation, and institutes or recommends solutions to problems.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays
• 16 paid volunteer hours
• Various wellness programs
• Career path planning
• Continuing education