(USA) Group Director, Technical Program Management
About The Position
The Group Director, Tech Strategy, PMO & Ops oversees development of Sam’s Technology’s strategic execution plan, provides business-critical insights through analytics, aligns goals and execution across functions, and advances strategic partnerships and initiatives. The role works with the CTO and supports activities that enable the CTO to focus on priorities central to leading the business and the broader Global Tech Organization. This position requires prioritization and data-driven decision-making to ensure teams have the goals, tools, processes, and strategy needed to succeed. The role partners with strategy and operations leaders across Sam’s Club, including Product Operations, Finance, and Business Strategy, and with leaders across Global Tech. It also identifies collaboration opportunities, improves working efficiencies, and drives internal communications and knowledge sharing. The role develops strategy and execution for Sam’s Club Technology, supports executive updates for Walmart and Sam’s Club C-suite leaders and external partners, and leads workforce planning and cross-functional initiatives. It works with teams across product, engineering, finance, operations, sales, partner management, and other functions to solve business problems, shape go-to-market strategies, assess strategic initiatives, and improve forecasting and reporting.
Requirements
- Option 1: Bachelor’s degree in computer science, information technology, engineering, or a related area and 9 years of experience in engineering, engineering program management, technical program management, product management, or a related area.
- Option 2: 11 years of experience in engineering, engineering program management, technical program management, product management, or a related area.
- Demonstrated ability to lead cross-functional teams developing products and technology.
- Ability to translate business strategy and goals into scalable, simple, member-focused, and adaptable processes.
- Track record of improving program planning, operationalization, change management, and communications in fast-paced and ambiguous environments.
- Ability to influence without authority and execute in a member-centric manner.
- Strong strategic aptitude, including defining business strategy and product road maps and gaining stakeholder buy-in at all levels.
- Technical fluency and comfort discussing technology concepts, schedule trade-offs, and new opportunities with technical team members.
- Track record of end-to-end ownership and delivering results, with ability to prioritize, plan, and coordinate multiple projects or programs across teams.
- Ability to travel internationally between multiple facilities or work sites, including extended overnight stays.
Nice To Haves
- Experience in the retail technology domain.
- Experience developing large-scale consumer technology.
- Certification in Project Management.
- Master’s degree in Business Administration with a specialization in strategy, supply chain, finance, information systems, or a related area, and 7 years of experience in product design.
- Supervisory experience.
- Knowledge of creating inclusive digital experiences, implementing WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.
Responsibilities
- Assist in developing the strategy and execution for all of Sam’s Club Technology.
- Support the CTO with executive updates for Walmart and Sam’s Club C-suite leaders and external partners.
- Gather business requirements; compile, organize, and analyze data; scope anticipated outcomes; plan milestones; and draft clear, compelling plans.
- Manage global workforce planning.
- Scale capabilities across rapidly growing business lines and geographies.
- Own, develop, and refine processes and strategy for Sam’s Tech.
- Build and manage a high-performing team and cross-functional projects with sales, partner management, operations, product, engineering, business operations, and finance teams.
- Engage Sam’s Club leadership and internal stakeholders to gain buy-in for proposed strategies.
- Partner across product, finance, legal, marketing, and analytics teams to optimize go-to-market strategies, execute plans, and analyze results to inform next steps.
- Drive strategic decision-making in a fast-paced, constantly changing environment.
- Analyze the economics, value, and opportunity costs of strategic initiatives and their impact on growth, revenue, and business objectives.
- Optimize forecasting and reporting tools, processes, and methodologies to improve, automate, and scale them.
- Drive internal communications and knowledge sharing, identify opportunities for collaboration, and create efficiencies in how teams work.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U, a Walmart-paid education benefit program covering tuition, books, and fees for eligible programs.
- Annual or quarterly performance bonuses.
- Stock may be included as additional compensation for certain positions.
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What This Job Offers
Job Type
Full-time
Career Level
Director
