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IT Support Technician - Full Time

Module X SolutionsShreveport, LA
Onsite

About The Position

Our manufacturing company in Shreveport, LA, is seeking an entry-level IT Support Technician to join our small, dynamic IT team. Reporting directly to the IT Manager, you will provide foundational IT support and assist with daily operations in a fast-paced manufacturing environment. This role focuses on hands-on technical support and significant physical tasks, including installing equipment and running network cables, to ensure the smooth operation of our IT infrastructure.

Requirements

  • 0-2 years in IT support or a related field. Internship or coursework experience is acceptable.
  • Basic familiarity with Windows 10/11.
  • Understanding of Microsoft 365 (e.g., Outlook, Teams).
  • Knowledge of basic networking concepts (e.g., connecting cables, troubleshooting connectivity).
  • High school diploma required.
  • Must be authorized to work in the United States.

Nice To Haves

  • Associate’s degree in information technology, Computer Science, or a related field preferred, or equivalent experience.
  • Familiarity with ERP systems (e.g., Sage 100) or CAD software (e.g., Autodesk Vault/Inventor) is a plus but not required.
  • Certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals) are a plus but not required.

Responsibilities

  • Provide helpdesk support, responding to employee IT requests and troubleshooting basic hardware, software, and network issues.
  • Install, configure, and maintain desktops, laptops, printers, and other IT equipment in office and manufacturing settings.
  • Run network cables and assist with basic networking tasks (e.g., connecting devices to switches).
  • Support Microsoft 365, SharePoint Online, and Windows 10/11 endpoints under supervision.
  • Perform physical tasks, including equipment installation, cabling, lifting or moving hardware (up to 50 lbs), climbing ladders, and working in areas with dust, noise, and temperature variations.
  • Assist with user training on software and systems as needed.

Benefits

  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

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