Dental Front Office Jobs

About The Position

Requirements

• Strong computer skills – MS Office - Excel, Word, Outlook
• Ability to manage the daily workload following management policies and procedures
• Good organization skills
• Strong verbal and written communication skills
• Valid Driver’s License

Nice To Haves

• Intermediate level of comprehension of dental terminology a plus

Responsibilities

• Answer incoming calls related to new cases requesting a Rush service
• Answer incoming calls related to the turn-around time of a case already in the lab
• Call on incoming cases that have insufficient time for fabrication
• Call on all late cases due to production delays
• Document all COD refused cases
• Re-enter cases for billing purposes
• Check QC pull report and make necessary changes and adjustments to dates
• Open and set up new accounts and prospects accounts for cases and product orders
• Re-activate existing accounts that begin to send cases again
• Enter new case information into dental lab management software daily
• Invoice outbound cases
• Verify case received against account number
• Search and identify incorrect case accounts
• Enter hold cases for DLMs and apply case bar code label accordingly
• Enter lab verification cases
• Generate and check the variety of reports and update accordingly
• Gather information, record in system, resolve mixed case issue scenarios
• Creates and follows the most efficient routes for delivering goods, and sorts items to be delivered according to the delivery route.
• Loads bags, containers, and/or vehicles with items to be delivered, and ensures they are loaded correctly.
• May service vehicle driven, such as checking fluid levels and replenishing fuel.
• Provide daily pick-up and delivery of products as requested or assigned.
• Represent Apex Dental Laboratory Group to all customers with courtesy, respect and focus in exceeding their expectations.
• Maintain an excellent driving record, observing all rules of the road and proper safety at all times.
• Actively participate and share ideas for change that will positively affect the relationship Apex Dental Laboratory Group has with its customers.
• Meet the needs of the customer by being flexible and receptive to changes/alterations in the delivery route.