Dental Front Office Assistant
About The Position
Affordable Dentures & Implants is seeking an experienced, friendly, organized, and customer-focused dental front office professional to serve as the first point of contact for patients. The role supports an exceptional patient experience and helps ensure efficient daily front-office operations in a fast-paced dental practice focused on tooth replacement solutions. The position includes patient reception and check-in/check-out, appointment scheduling and coordination, answering calls and patient questions, maintaining patient records in Dentrix, processing payments, discussing financing options, assisting with insurance documentation and claims, and supporting general office administration. The role may also assist the clinical team with chairside support when needed. The employer provides comprehensive new-hire training and onboarding and describes opportunities for career growth in a supportive, team-oriented environment.
Requirements
- At least 2 years of dental front office or dental receptionist experience.
- Previous experience scheduling patients in a dental practice.
- Knowledge of dental terminology, treatment planning, and patient scheduling.
- Experience managing the full dental insurance process, including insurance verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication.
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Ability to work efficiently in a fast-paced dental office.
- Positive attitude and a team-first mindset.
- Friendly, professional, and compassionate manner.
- Detail-oriented and highly organized approach.
- Comfort managing multiple priorities.
- Dependability, motivation, and eagerness to grow within a dental practice.
Nice To Haves
- Experience using Dentrix.
- CareCredit experience.
- Chairside assisting or oral surgery experience.
Responsibilities
- Welcome patients professionally and compassionately, creating a positive first impression.
- Check patients in and out while maintaining efficient patient flow.
- Schedule, confirm, and coordinate patient appointments.
- Answer incoming calls and respond to questions about treatment, scheduling, pricing, financing, and office policies.
- Verify and maintain accurate patient records using Dentrix.
- Process payments, collect balances, and reconcile daily transactions.
- Discuss financing options, including CareCredit, when appropriate.
- Assist patients with insurance documentation and claim information.
- Follow up with prospective patients and encourage them to schedule appointments.
- Order and maintain office supplies and administrative materials.
- Prepare reports and administrative paperwork to support office operations.
- Maintain a clean, organized, and welcoming reception area.
- Assist the clinical team with chairside support when needed.
- Perform additional duties as assigned to support the practice.
Benefits
- Competitive compensation.
- Career growth and advancement opportunities.
- Supportive, team-oriented work environment.
- Opportunity to make a meaningful impact on patients' lives.
- Work alongside experienced dentists and dental professionals.
- Comprehensive new-hire training and onboarding.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
