Dental Front Office Assistant

Affordable Dentures & Implants•Orland Park, IL

3d•Onsite

About The Position

Affordable Dentures & Implants is seeking a friendly, organized, and customer-focused Dental Front Office Assistant to serve as the first point of contact for patients at its Orland Park, Illinois practice. The role supports an exceptional patient experience and helps ensure that daily front-office operations run efficiently in a fast-paced dental practice focused on tooth replacement solutions. The position handles patient reception and flow, appointment coordination, calls and inquiries, records, payments, financing discussions, insurance documentation, follow-up, supplies, reports, and reception-area upkeep. It may also provide chairside support to the clinical team when needed. Comprehensive new-hire training and onboarding are provided.

Requirements

At least 2 years of dental front-office or dental receptionist experience.
Previous experience scheduling patients in a dental practice.
Knowledge of dental terminology, treatment planning, and patient scheduling.
Experience managing the full dental insurance process, including verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication.
Excellent customer service and communication skills.
Strong organizational and multitasking abilities.
Ability to work efficiently in a fast-paced dental office.
Friendly, professional, and compassionate approach.
Detail-oriented and highly organized, and comfortable managing multiple priorities.
Dependable, motivated, and eager to grow within a dental practice.
Positive attitude and team-first mindset.

Nice To Haves

Experience using Dentrix.
CareCredit experience.
Chairside assisting or oral surgery experience; this is a plus but not required.

Responsibilities

Welcome patients professionally and compassionately, creating a positive first impression.
Check patients in and out and maintain efficient patient flow.
Schedule, confirm, and coordinate patient appointments.
Answer incoming calls and respond to questions about treatment, scheduling, pricing, financing, and office policies.
Verify and maintain accurate patient records using Dentrix.
Process payments, collect balances, and reconcile daily transactions.
Discuss financing options, including CareCredit, when appropriate.
Assist patients with insurance documentation and claim information.
Follow up with prospective patients and encourage them to schedule appointments.
Order and maintain office supplies and administrative materials.
Prepare reports and administrative paperwork to support office operations.
Maintain a clean, organized, and welcoming reception area.
Assist the clinical team with chairside support when needed.
Perform additional duties as assigned to support the practice.