Dental Front Office Assistant

Affordable Dentures & Implants•Glenwood, IL

3d•Onsite

About The Position

Affordable Dentures & Implants is hiring a Dental Front Office Assistant in Orland Park, Illinois. The role is the first point of contact for patients and supports a welcoming, efficient front office while contributing to an exceptional patient experience. The position works with a team providing tooth replacement solutions and includes new-hire training and onboarding. The assistant welcomes and checks in and out patients; schedules and confirms appointments; answers calls and questions about treatment, scheduling, pricing, financing, and office policies; maintains patient records in Dentrix; handles payments and daily transaction reconciliation; assists with financing and insurance matters; and supports other administrative and clinical needs as required. The stated schedule is Monday through Friday, 7:15 a.m. to 4:30 a.m. (as written in the posting).

Requirements

At least 2 years of dental front office or dental receptionist experience.
Previous experience scheduling patients in a dental practice.
Knowledge of dental terminology, treatment planning, and patient scheduling.
Experience managing the full dental insurance process, including verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication.
Excellent customer service and communication skills.
Strong organizational and multitasking abilities.
Ability to work efficiently in a fast-paced dental office.
Positive attitude and team-first mindset.
Friendly, professional, and compassionate manner.
Detail-oriented and highly organized.
Comfort managing multiple priorities.
Dependable, motivated, and eager to grow within a dental practice.

Nice To Haves

Experience using Dentrix.
CareCredit experience.
Chairside assisting or oral surgery experience; not required.

Responsibilities

Welcome patients professionally and compassionately, creating a positive first impression.
Check patients in and out and help maintain efficient patient flow.
Schedule, confirm, and coordinate patient appointments.
Answer incoming calls and respond to inquiries about treatment, scheduling, pricing, financing, and office policies.
Verify and maintain accurate patient records using Dentrix.
Process payments, collect balances, and reconcile daily transactions.
Discuss financing options, including CareCredit, when appropriate.
Assist patients with insurance documentation and claim information.
Follow up with prospective patients and encourage them to schedule.
Order and maintain office supplies and administrative materials.
Prepare reports and administrative paperwork to support office operations.
Maintain a clean, organized, and welcoming reception area.
Assist the clinical team with chairside support when needed.
Perform additional duties as assigned to support the practice.