Customer Service Representative Jobs

About The Position

Requirements

• Minimum of 1 year of customer service experience, preferably in a retail, branch, or warehouse environment.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy in processing transactions and orders.
• Time management and organizational skills; able to handle multiple priorities effectively.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Experience using POS and ERP systems for order entry, lookups, and tracking.
• Demonstrated teamwork and collaboration; willingly assists others when needed.
• Positive, professional attitude with a customer-first mindset.
• Takes ownership of assigned tasks and follows through on commitments.
• Ability to lift up to 50 lbs safely as needed.

Responsibilities

• Greet and assist customers at the branch, providing accurate product and service information.
• Respond to inquiries and prepare quotes, order confirmations, and other related documents.
• Process customer orders and payments accurately, including order entry, allocation, and tracking.
• Handle product returns and restock items as required.
• Maintain a clean, organized, and welcoming counter and pick-up area.
• Assist with receiving, putting away inventory, and participating in regular inventory counts.
• Support in-store merchandising and promotional displays.
• Contribute to team and departmental goals by performing additional tasks as needed.
• Follow all company health and safety policies, maintain a safe work environment, and promptly report hazards or incidents.