Customer Service Representative Intern - Collections

Kingsville, City of • Kingsville, TX

18h

About The Position

Under general supervision of the Collections Supervisor, the Customer Service Representative Intern performs general or specialized clerical work and other duties as required. The position operates the Customer Service Area in accordance with City policies and procedures; processes new accounts, transfers, and receipts; accepts payments and ensures information is accurate; and researches, processes, and responds to customer inquiries and account requests. The intern also assists other Customer Service Representatives with customer-account and collections duties, provides information to customers, and receives and ensures proper handling or routing of customer complaints.

City employees are expected to conduct themselves professionally and demonstrate conduct appropriate to their circumstances with internal and external contacts. Examples include being communicative, informative, fair, honest, and respectful. A background check and proof of eligibility to legally work in the United States are required.

Requirements

• Proof of eligibility to legally work in the United States.
• Pass a background check.
• Ability to work under pressure.
• Ability to interpret and apply written and oral instructions.
• Knowledge of general office procedures, including 10-key operations.
• Ability to communicate effectively and courteously, verbally and in writing.
• Proficiency with Microsoft Excel and Word.
• Conduct oneself professionally, including being communicative, informative, fair, honest, and respectful.

Responsibilities

• Operate the Customer Service Area in accordance with City policies and procedures.
• Process new accounts, transfers, and receipts.
• Accept payments and ensure information is accurate.
• Research, process, and respond to customer inquiries and account requests.
• Assist other Customer Service Representatives with duties related to customer accounts and collections.
• Provide information to customers and receive and ensure proper handling or routing of customer complaints.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed