Customer Service Rep

Lifetime Assistance • Rochester, NY

14d

About The Position

Lifetime Assistance is seeking a Customer Service Representative for its Vocational Services department in Rochester, NY. The role supports customer service and business operations for LAICO Industries, Classified Scanning & Shredding Services, Patent Press, and related operations. The representative serves as a key contact for customers, prepares operational documents, coordinates with marketing and production teams, maintains customer records, and helps support business development. The position reports to the Business Development & Customer Service Supervisor and is full-time and non-exempt, with a starting wage of $19.00–$20.00 per hour.

Requirements

• Strong customer service and relationship-building skills.
• Excellent written and verbal communication abilities.
• Strong organizational skills and attention to detail.
• Computer proficiency and experience with Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively with customers, production staff, and leadership.
• May be required to meet Lifetime Assistance Vehicle Operator Requirements.
• Ability to frequently lift and/or move up to 40 pounds.

Nice To Haves

• Associate degree and two years of relevant experience, or an equivalent combination of education and experience, preferred.

Responsibilities

• Serve as a primary point of contact for customers of LAICO Industries, Classified Scanning & Shredding Services, Patent Press, and related business operations.
• Generate invoices, customer quotes, service tickets, shipping documentation, and related operational records.
• Coordinate communication between customers, marketing staff, and production teams to support seamless service delivery.
• Assist with maintaining customer accounts and supporting business development efforts.
• Reconcile service and shipping tickets and maintain accurate customer records.
• Assist with sales, marketing, and customer service reporting.
• Provide coverage for the Business Development & Customer Service Supervisor when needed.
• Collaborate with Vocational Services staff to support customer satisfaction and timely project completion.
• Respond professionally to customer inquiries and help resolve service concerns.
• Promote professionalism, positive customer interactions, and adherence to agency standards.

Benefits

• No-premium health insurance.
• Tuition assistance, scholarships, and education support, including 50% off tuition for two courses per semester, scholarships up to $3,000 per semester, micro-credential stipends up to $750, and SUNY partnerships.
• Paid training and coaching, including hands-on onboarding, a Success Coach, immersive learning, e-learning, and ongoing paid training.
• Career growth opportunities, leadership training, and coaching support.
• Generous paid time off and supportive scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree