Customer Service Representative

Western Pest Services • Montgomeryville, PA

14d • Onsite

About The Position

Western Pest Services is seeking a Customer Service Representative for its Spring House, Pennsylvania office. The role serves as a link between customers and service technicians, coordinating schedules, resolving customer issues and concerns, responding to service and sales inquiries, and communicating with field operations.

The Customer Service Representative provides support to internal and external clients in a fast-paced, high-volume environment. Responsibilities include customer follow-up, administrative tasks, accounts receivable and collection efforts, maintaining accurate records in customer service software, assisting with service-route scheduling, and preparing reports. The role also involves collaborating with management, ensuring work is completed accurately and satisfactorily, and assisting with training new team members as needed.

Requirements

• High school degree or equivalent.
• Must be at least 18 years of age.
• Excellent phone etiquette and a friendly, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities and multitask.
• Knowledge of the MS Office environment, including proficiency with Word, Excel, and Outlook.
• Knowledge of customer service principles and best practices.
• Excellent written and verbal communication skills.
• Ability to work in a high-volume, fast-paced environment.
• Excellent interpersonal skills and ability to communicate extensively by telephone and electronically with customers and coworkers.
• Patience, accountability, a strong work ethic, and a genuine passion for providing quality customer service.
• Strong communication and problem-solving skills.
• Ability to collaborate and provide support while assisting others.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan, and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records using customer service software applications.
• Respond to leads and referrals.
• Partner with management to manage expectations and meet deadlines.
• Assist in scheduling service routes.
• Produce accurate and timely reports.
• Ensure work is complete and results are satisfactory.
• Assist in training new team members as requested or needed.
• Coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with field operations.

Benefits

• Competitive compensation.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) with company match.
• Stock purchase plan.
• Tuition reimbursement.
• Paid time off, including holidays, vacation, and sick time.
• Company-paid training.
• Opportunities for growth, development, and advancement.
• Awards and recognition.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED