Customer Service Representative

Pest Hunters/Humbug Holiday Lighting of Northern Nassau County•Town of Hempstead, NY

14d

About The Position

Pest Hunters/Humbug Holiday Lighting is seeking a Customer Service Representative to serve as a friendly, reliable connection between customers and the field team. The company provides mosquito, flea, tick, and pest control services to homeowners and emphasizes building lasting customer relationships through dependable, empathetic service. The role supports customer communications, scheduling, billing, service inquiries, appointment coordination, follow-up, and administrative work. The company describes its culture as collaborative and focused on teamwork, integrity, communication, accountability, and fun.

Requirements

Excellent verbal and written communication skills.
Comfort using computers, email, and web-based tools.
A positive, patient, and detail-oriented attitude.
Strong time-management and multitasking skills.
Ability to work as part of a team and enjoy connecting with people.
Must be at least 18 years old.

Nice To Haves

Experience in pest control, landscaping, construction, or maintenance.
Experience managing small teams or training others in any setting.
Customer service or delivery-driving experience, such as Uber, DoorDash, or Amazon.
A passion for leading others and taking ownership of results.

Responsibilities

Respond promptly to phone calls, emails, and chat messages.
Support scheduling, billing, and service inquiries.
Communicate professionally and empathetically in a way that reflects the company’s values.
Help coordinate service appointments and follow up with customers.
Complete administrative tasks and data entry accurately and efficiently.
Multitask to assist technicians and customers with their needs.