Customer Service Agent (Return agent)

Sixt Rent•Indianapolis, IN

8d•Onsite

About The Position

SIXT Rent a Car, part of the Tom Wood Group, is hiring a full-time Customer Service Representative at its Indianapolis Airport location. The role supports customers throughout the rental process, handles reservations and vehicle returns, and helps provide a seamless rental experience in a fast-paced environment. The position pays $17.00 per hour and involves working indoors and outdoors in all weather conditions.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Positive attitude and professional, courteous demeanor.
Ability to remain calm and solution-focused in a fast-paced environment.
Strong attention to detail and organizational skills.
Valid driver’s license with a clean driving record.
Comfortable working indoors and outdoors in all weather conditions.
Ability to stand or walk for extended periods and lift up to 30 lbs.

Nice To Haves

Prior customer service experience; hospitality, retail, or automotive experience is a plus.

Responsibilities

Greet customers in a friendly and professional manner and assist with the rental process.
Process reservations, modifications, and vehicle returns.
Explain rental terms, vehicle features, insurance options, and available upgrades to customers.
Conduct vehicle walk-arounds before and after rentals to document vehicle condition.
Resolve customer questions, concerns, and complaints professionally.
Coordinate with operations to ensure vehicle availability and an efficient workflow.
Maintain a clean and organized counter and work area.
Follow company policies, safety procedures, and customer service standards.