Courtesy Clerk/Grocery Bagger
Kroger • Long Beach, CA19d
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Courtesy Clerk/Grocery Bagger
Kroger•Long Beach, CA
About The Position
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists customers with merchandise and loading bags into their cars, maintains store cleanliness, and supports customer service and store safety. The role also includes basic shelf conditioning, returning merchandise, gathering carts, handling seasonal merchandise, locating products, conducting price checks, and following food safety regulations and company guidelines. The position requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict reasonably and cooperatively, handling customer and business information honestly, following directions, and providing support to minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation. Applications are accepted continuously; applicants may be contacted if an opening becomes available that aligns with their qualifications and organizational priorities.
Requirements
- Customer service skills.
- Effective communication skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- Retail experience is preferred but not necessary.
Responsibilities
- Bag groceries at checkout while striving for at least five items per bag and preventing damage to items.
- Follow best practices for bagging items in reusable, plastic, and paper bags.
- Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
- Offer to help customers load bags into their cars.
- Perform basic shelf conditioning.
- Inform customers about grocery specials.
- Return merchandise to store shelves.
- Gather bascarts and return them to designated areas.
- Clean spills and collect and pick up trash inside the store and in the parking lot.
- Clean all areas inside and outside the store.
- Handle and assemble seasonal merchandise.
- Understand the store layout, locate products, and conduct price checks for cashiers.
- Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
- Follow food safety regulations and guidelines.
- Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
- Answer customer questions about products in the department and throughout the store, helping customers feel welcome, important, and appreciated.
- Adhere to local, state, and federal laws and company guidelines.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict reasonably and cooperatively.
- Handle customer and business information with honesty and integrity.
- Follow directions and seek assistance when needed to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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