Courtesy Clerk Jobs

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Courtesy Clerk/Grocery Bagger

The Kroger Co.•Pearland, TX

About The Position

Create an outstanding customer experience through exceptional service and establish and maintain a safe, clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role includes bagging groceries, helping customers with merchandise and loading, maintaining store and parking-lot cleanliness, returning merchandise and carts, assisting with product questions and price checks, and following safety, food-safety, legal, and company guidelines. The associate should work cooperatively in a fast-paced and sometimes stressful environment, manage conflict appropriately, and provide support through direct interaction with minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

  • Customer service skills.
  • Effective communication skills.
  • Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

  • Retail experience is preferred but not necessary.

Responsibilities

  • Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
  • Help remove customers' merchandise from the bottom of the bascart during checkout and offer to load bags into customers' cars.
  • Perform basic shelf conditioning and inform customers of grocery specials.
  • Return merchandise to store shelves and gather bascarts, returning them to designated areas.
  • Clean spills; collect and pick up trash inside the store and in the parking lot; and clean areas inside and outside the store.
  • Handle and assemble seasonal merchandise.
  • Learn the store layout, locate products, and conduct price checks for cashiers.
  • Reinforce safety programs by following safety procedures, identifying unsafe conditions, accidents, or issues, and notifying store management.
  • Follow food-safety regulations and guidelines.
  • Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
  • Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
  • Follow local, state, and federal laws and company guidelines.
  • Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and nonconfrontationally; act honestly with customer and business information; and follow directions or seek help to resolve issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

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