Courtesy Clerk/Grocery Bagger

Kroger•Cincinnati, OH

20d

About The Position

The Courtesy Clerk/Grocery Bagger provides exceptional customer service while helping maintain a safe and clean store environment. The role includes bagging groceries carefully, assisting customers with their merchandise and carts, maintaining store areas, and supporting customers and store operations. The associate demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position requires cooperative work in a fast-paced, sometimes stressful environment and the ability to perform essential functions with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while avoiding damage to merchandise.
Follow best practices for packing items in reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart during checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, reinforce safety programs, and report unsafe conditions, accidents, or issues to store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Welcome customers and answer questions about products in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Manage conflict reasonably and cooperatively, follow directions, and seek assistance as needed to resolve customer and business issues.
Protect customer and business information by acting honestly and with integrity.
Provide direct support and assistance to minors, individuals with special needs, and older adults.