Courtesy Clerk/Grocery Bagger

The Kroger Co. • Milwaukee, WI

20d • Onsite

About The Position

Create an outstanding customer experience through exceptional service and help maintain a safe, clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves bagging groceries, assisting customers with their purchases and vehicles, maintaining store and parking-lot cleanliness, supporting store operations, and responding to customer questions. The associate must work cooperatively in a fast-paced environment and perform the essential functions with or without reasonable accommodation.

Requirements

• Customer service skills.
• Effective communication skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Retail experience is preferred but not necessary.

Responsibilities

• Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
• Assist with removing customers' merchandise from the bottom of the bascart at checkout.
• Offer to help customers load bags into their cars.
• Perform basic shelf conditioning.
• Inform customers of grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills and collect and pick up trash inside the store and in the parking lot.
• Clean all areas inside and outside the store.
• Handle and assemble seasonal merchandise.
• Understand the store layout, locate products, and conduct price checks for cashiers.
• Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
• Follow food safety regulations and guidelines.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the associate's career through the Continuing Education program.
• Training programs and diverse career pathways offering potential for growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed