Courtesy Clerk/Grocery Bagger

The Kroger Co.•Newark, OH

13d

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety of others. Duties include bagging groceries, assisting customers with merchandise and loading bags into vehicles, maintaining store and parking lot cleanliness, returning merchandise and carts, supporting shelf conditioning and seasonal merchandise, answering product questions, and assisting cashiers with product locations and price checks. The associate follows safety and food-safety requirements, reports unsafe conditions and equipment needing repair, complies with applicable laws and company guidelines, and works cooperatively in a fast-paced environment. The position also provides direct assistance to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag customers' groceries at checkout, aiming for at least five items per bag while preventing damage.
Use appropriate bagging practices for reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Answer customer questions about products in the department and throughout the store, creating a welcoming and appreciative environment.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.