Courtesy Clerk/Grocery Bagger

The Kroger Co.•Frisco, TX

13d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, helps customers with their merchandise and offers assistance loading bags into their cars. The role also involves maintaining store and parking-lot cleanliness, conditioning shelves, returning merchandise, gathering carts, helping customers locate products, communicating grocery specials, and supporting seasonal merchandise handling. Associates follow food safety and other applicable regulations, comply with company guidelines, and help maintain a safe environment through equipment inspections and reporting hazards or repair needs. The position requires providing welcoming customer service and cooperating in a fast-paced, sometimes stressful environment. Associates should handle conflict reasonably and cooperatively, protect customer and business information, follow directions, seek help when needed, and assist minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming to place at least five items in each bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Adhere to food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Answer customer questions about products in the department and throughout the store, helping customers feel welcome, important, and appreciated.
Follow local, state, and federal laws, as well as company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.