Courtesy Clerk

Ridley’s Family Markets•McCall, ID

About The Position

The Courtesy Clerk supports front-end operations and provides friendly, efficient service to guests. The role includes bagging purchases, helping guests carry purchases to their vehicles and ensuring products are placed safely, maintaining bagging supplies, assisting with price checks and go-backs, and completing housekeeping duties. The clerk also retrieves shopping carts from the parking lot, follows cart-retrieval safety policies, removes clutter from carts, and wipes down kids’ carts. Team members must follow company policies and directives, communicate professionally, and maintain positive working relationships with guests and coworkers. Tips may not be accepted; if a guest insists, the money must be turned in to the service desk, except in Nevada.

Requirements

No license is required.
Ability to write, speak, hear, and understand spoken language to respond promptly to pages and requests from team members and guests.
Ability to read and interpret documents such as safety rules and operating and maintenance manuals.
Ability to use any equipment necessary to complete Courtesy Clerk duties.
No experience is required.
Must be at least 16 years old.
Must be at least 21 years old to sell tobacco products and/or alcohol.
Ability to apply common-sense understanding to written, oral, or diagram-form instructions and to help resolve team member or guest concerns.

Responsibilities

Develop positive customer relations through friendly and courteous behavior.
Promote department and store morale through friendly, professional, honest, and open communication.
Maintain good working relationships with other department managers to help improve storewide sales.
Comply with company policies, programs, and directives, including the Code of Conduct.
Set a professional example for other store team members.
Bag guests’ purchases promptly and efficiently according to proper guidelines.
Carry purchases to guests’ automobiles and place products safely in their vehicles.
Keep bag slots filled and maintain the supplies needed for efficient front-end operations, using supplies wisely.
Assist with price checks and go-backs.
Assist with general housekeeping and assigned sweep-sheet duties.
Retrieve carts from the parking lot and return them to the proper store location as directed by management, while following safety policies.
Remove clutter from carts and wipe down kids’ carts before returning them.
Turn tips that guests insist on giving in to the service desk, except in Nevada.