GROCERY/COURTESY CLERK

The Kroger Co.•Roseburg, OR

19d

About The Position

The Grocery/Courtesy Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the Customer 1st strategy, encourages excellent service among associates, and demonstrates respect, honesty, integrity, diversity, inclusion, and safety. The clerk assists customers with product questions and requests, checkout and bagging, loading merchandise, locating products, and price checks. The position also involves retrieving carts, monitoring safety, maintaining cleanliness, controlling shrink, and working with Front-end associates while following applicable laws and company guidelines. The essential functions must be performed with or without reasonable accommodation.

Requirements

Must be at least 16 years old.
Must be able to meet the minimum physical demands of the position.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment and answer customer questions about store products.
Maintain knowledge of department products and respond to questions or make suggestions.
Assist customer requests by retrieving, lifting, and locating products.
Greet customers, assist with loading merchandise onto the conveyor belt, bag merchandise, and thank customers.
Remove merchandise from the bottom of customers' bascarts for checkout.
Follow customer preferences for bagging politely and use best practices to protect items in reusable, plastic, or paper bags.
Offer to help customers load bags into their cars.
Control shrink by following company initiatives, including bottom-of-basket inspections, cart transfers, and proper placement of go-backs.
Retrieve carts from the parking area using a cart strap, push no more than six carts at a time, and return them to designated areas.
Learn the store layout, locate products, and conduct price checks for cashiers.
Observe scheduled shift operating hours and maintain a positive, friendly attitude.
Follow safety procedures, identify unsafe conditions, and notify store management.
Conduct and log legitimate safety sweeps by inspecting the entire sales floor every half hour.
Notify management of customer or employee accidents.
Maintain cleanliness in areas including lobbies, vending machines, restrooms, the sales floor, spills, check stands, carts, hand baskets, and the building exterior and parking lot.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with Front-end associates to encourage teamwork.
Follow local, state, and federal laws and company guidelines.
Ensure compliance with merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.