GROCERY/COURTESY CLERK

The Kroger Co.•Wood Village, OR

About The Position

The Grocery/Courtesy Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the Customer 1st strategy, encourages excellent service among associates, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Must be able to meet the minimum physical demands of the position.
Must be 16 or older.

Nice To Haves

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the store.
Maintain knowledge of department products and answer questions or make suggestions.
Assist with customer requests, including retrieving, lifting, and locating products.
Greet customers, help place merchandise on the conveyor belt, bag merchandise, and thank customers.
Help remove merchandise from the bottom of customers’ shopping carts for checkout.
Follow customers’ bagging preferences politely and properly.
Bag items appropriately in reusable, plastic, or paper bags while preventing damage.
Offer to help customers load bags into their cars.
Control shrink by following company initiatives, including bottom-of-basket inspections, cart transfers, and proper placement of go-backs.
Retrieve carts from the parking area using a cart strap, push no more than six carts at a time, and return carts to designated areas.
Learn the store layout, locate products, and conduct price checks for cashiers.
Observe scheduled shift operating hours and maintain a positive, friendly attitude.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Carry out, maintain, and log safety sweeps by inspecting the entire sales floor every half hour.
Notify management of customer or employee accidents.
Maintain cleanliness in areas including lobbies, vending machines, restrooms, the sales floor, spills, check stands, carts, hand baskets, and the front of the building and parking lot.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Collaborate with Front-end associates to encourage teamwork.
Follow applicable local, state, and federal laws and company guidelines.
Ensure compliance with merchandising, customer service, cash control, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Perform the essential functions of the position with or without reasonable accommodation.