Grocery/Courtesy Clerk

Kroger•Vancouver, WA

About The Position

Create an outstanding customer experience through exceptional service and establish and maintain a safe, clean environment that encourages customers to return. Embrace the Customer 1st strategy, encourage associates to deliver excellent customer service, and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role supports customers and front-end associates while following company, legal, safety, merchandising, loss-prevention, and operational guidelines. The essential functions must be performed with or without reasonable accommodation.

Requirements

Must be able to meet the minimum physical demands of the position.
Must be at least 16 years old.

Nice To Haves

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold within the store.
Gain and maintain knowledge of products sold within the department and respond to questions or make suggestions.
Assist with customer requests, including retrieving, lifting, and locating products.
Greet customers, help them place merchandise on the conveyor belt, bag merchandise, and thank them.
Assist in removing customers’ merchandise from the bottom of the bascart for checkout.
Follow customers’ bagging preferences politely and use best practices when bagging items in reusable, plastic, or paper bags to prevent damage.
Offer to help customers load bags into their cars.
Control shrink by following company initiatives, including bottom-of-basket inspections, cart transfers, and proper placement of go-backs.
Retrieve carts from the parking area using a cart strap, pushing no more than six carts at once, and return them to designated areas.
Understand the store layout, locate products, and conduct price checks for cashiers.
Observe scheduled shift operating hours and display a positive, friendly attitude.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Conduct and log legitimate safety sweeps by inspecting the entire sales floor every half hour.
Notify management of customer or employee accidents.
Maintain cleanliness in areas including lobbies, vending machines, restrooms, the sales floor, spills, check stands, carts, hand baskets, and the front of the building and parking lot.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with Front-end associates to encourage teamwork.
Follow all local, state, and federal laws and company guidelines.
Ensure current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules are followed.