Grocery/Courtesy Clerk

Kroger•Soldotna, AK

About The Position

The Grocery/Courtesy Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the Customer 1st strategy and promotes the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. It involves assisting customers with products, checkout, bagging, and loading purchases; retrieving carts; maintaining cleanliness and safety; and collaborating with front-end associates.

Requirements

Must be able to meet the minimum physical demands of the position.
Must be at least 16 years old.

Nice To Haves

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Responsibilities

Promote trust and respect among associates.
Help customers feel welcome and appreciated by answering questions about products sold in the store.
Maintain knowledge of products in the department, answer questions, and make product suggestions.
Assist with customer requests, including retrieving, lifting, and locating products.
Greet customers, help place merchandise on the conveyor belt, bag purchases, and thank customers.
Assist with removing merchandise from the bottom of customers’ carts for checkout.
Follow customers’ bagging preferences and use appropriate bagging practices to avoid damaging items.
Offer to help customers load bags into their cars.
Control shrink by following company initiatives, including bottom-of-basket inspections, cart transfers, and proper placement of go-backs.
Retrieve carts from the parking area using a cart strap, pushing no more than six carts at once, and return them to designated areas.
Understand the store layout, locate products, and conduct price checks for cashiers.
Observe scheduled shift operating hours and maintain a positive, friendly attitude.
Follow safety procedures, identify unsafe conditions, and notify store management.
Conduct and log safety sweeps of the entire sales floor every half hour.
Notify management of customer or employee accidents.
Maintain cleanliness of the lobbies, vending machines, restrooms, sales floor, spills, check stands, carts, hand baskets, and the front of the building and parking lot.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with front-end associates to encourage teamwork.
Follow local, state, and federal laws and company guidelines.
Ensure compliance with current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Perform the essential functions of the position with or without reasonable accommodation.