Courtesy Clerk/Grocery Bagger

Kroger•Temecula, CA

19d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists with merchandise from the bottom of customers’ carts, and offers help loading bags into customers’ cars. The role also involves basic shelf conditioning, informing customers about grocery specials, returning merchandise to shelves, gathering and returning carts, cleaning store and parking-lot areas, and handling and assembling seasonal merchandise. Associates learn the store layout, locate products, and conduct price checks for cashiers. The position reinforces safety programs, follows food-safety regulations and company guidelines, and complies with applicable local, state, and federal laws. Associates inspect equipment and report repair needs, identify and report unsafe conditions or incidents, and provide welcoming, helpful service to customers throughout the store. The role requires cooperative work in a fast-paced and sometimes stressful environment, constructive conflict management, integrity with customer and business information, and the ability to follow directions and seek assistance when needed. Associates also provide support through direct interaction with minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage to items.
Follow best practices when packing reusable, plastic, and paper bags.
Assist with removing merchandise from the bottom of customers’ carts for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers about grocery specials.
Return merchandise to store shelves.
Gather carts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Comply with safety procedures and identify and report unsafe conditions, accidents, or issues to store management.
Follow food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Answer customer questions about products sold in the department and throughout the store, helping customers feel welcome and appreciated.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.