Courtesy Clerk/Grocery Bagger

The Kroger Co.•Grand Prairie, TX

19d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role bags groceries, assists customers with their purchases and vehicle loading, maintains store and parking-lot cleanliness, returns merchandise and carts, supports basic shelf conditioning and seasonal merchandising, and helps customers locate products and learn about specials. The associate follows food-safety, safety, maintenance, legal, and company guidelines, and works cooperatively in a fast-paced and sometimes stressful environment. The associate also provides support through direct interaction with minors, individuals with special needs, and older adults. The position’s essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing merchandise from the bottom of customers’ shopping carts for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather shopping carts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.