Counselor Jobs

About The Position

Requirements

• High school diploma or educational equivalent.
• At least 3 years of outside sales experience.
• Good computer skills and proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong oral and written communication and customer service skills.
• Excellent interpersonal skills and the ability to work effectively with people of varied personalities.
• Professional presentation and customer-driven presentation skills; confidence communicating with prospective buyers and Realtors.
• Strong sales ability, including influencing others, closing high-value sales, and overcoming objections.
• Ability to handle stress and exercise patience when working directly with homebuyers and Realtors.
• Team-oriented approach and demonstrated ability to work with cross-functional teams.
• Sound judgment and a high level of integrity.
• Self-directed, proactive approach; ability to take initiative, address problems, seek resolutions, and work with minimal oversight.
• Ability to give, receive, and analyze information and interpret buyer concerns to identify root issues and reach successful conclusions.
• Highly organized, detail-oriented, and flexible; able to prioritize multiple projects, meet deadlines, and work amid interruptions and changing circumstances in a fast-paced, high-volume environment.
• Ability to work nights, weekends, and most holidays.

Nice To Haves

• Some college coursework or a bachelor’s degree.
• At least one year of new home sales experience with a proven track record of success.
• A valid real estate license where not required by the state.
• Extensive knowledge of the local market, new home products, construction, and competition.

Responsibilities

• Accomplish sales, customer service, and other objectives set by the Sales Leader.
• Maintain and cultivate Realtor relationships and connect unrepresented buyers with Realtors, fostering those partnerships through the homebuying process.
• Help maintain the appearance of communities, homes, and surrounding areas so visitors have a quality experience.
• Develop and continually refine sales presentations, use consultative selling techniques, and convert leads.
• Use the CRM system, including Salesforce.com, to manage prospects, follow-up, prospecting, and referral business.
• Engage visitors; demonstrate models, home sites, or showcase homes; and provide community, home site, floor plan, and pricing information.
• Drive traffic, travel to, and sell from multiple Meritage communities that meet buyers’ needs.
• Present the Meritage Homes Purchase Agreement and explain relevant payment information, taxes, insurance, deed restrictions, HOA rules, and community amenities.
• Complete buyer paperwork and internal reporting accurately and promptly.
• Help buyers schedule appointments with the design studio, operations managers, mortgage providers, and title companies.
• Communicate with lenders, monitor customer loan status, and help expedite loan processing and closings.
• Maintain knowledge of communities, products, plans, features, pricing, options, warranties, construction, and competitive offerings; keep a Competition Analysis Notebook updated and shop competing communities.
• Keep current on local markets, real estate laws and rules, public opinion, industry trends, proposed regulations, and economic trends related to home buying.
• Serve as the buyer’s point of contact during construction and closing, provide updates, assist with questions or problems, and ensure customer satisfaction through closing.
• Complete onboarding and assigned training; promote the company’s image; maintain relationships with Realtors and mortgage brokers; attend meetings; and take on special projects and other assigned duties.
• Work nights, weekends, and most holidays.

Benefits

• Competitive pay structure
• Strong benefits
• Flexibility in work-life integration
• Opportunity to further your career in a growing national organization
• Creative and innovative work environment
• Team-oriented environment