Employee Assistance Counselor Faculty, Staff Assistance Office

Boston University•Boston, MA

5d•Hybrid

About The Position

The Employee Assistance Counselor provides employee assistance services to promote the resilience and well-being of Boston University faculty, staff, and their household family members. Services include direct clinical care, consultation and training for the organization, program promotion, and development of community linkages and a provider referral network. Services are provided on Boston University’s Charles River and Medical campuses, with the option of some remote work. The position reports to the Director of the Faculty & Staff Assistance Office. The counselor provides confidential clinical services to individuals, couples, and groups, including assessment, short-term counseling, crisis intervention, case monitoring, and referrals for personal and work-related concerns. The role also includes critical incident and grief support; consultation with managers, supervisors, Human Resources, Occupational Health, Equal Opportunity, Diversity & Inclusion, and other administrators; and coordination around fitness-for-duty assessments and employee reintegration following leave. The counselor maintains case documentation and program statistics while adhering to confidentiality and ethical guidelines. The position develops and delivers training and educational workshops, contributes to employee wellness and program-awareness activities, builds relationships with internal and external stakeholders and community providers, and helps improve EAP services, policies, and procedures. The counselor may serve on organizational and professional committees and perform other related duties as assigned or requested.

Requirements

Master’s degree.
Currently licensed as a mental health professional in good standing.
Three to five years of related experience.
Knowledge and experience working with diverse racial, cultural, socioeconomic, educational, age-specific, and gender populations.
Advanced knowledge and ability to intervene with substance use, psychiatric illness, suicide and homicide risk assessment, interpersonal violence, critical incidents, organizational difficulties, and workplace conflict.
Excellent verbal and written communication skills.
Experience with public speaking and presenting trainings.
Proficiency with Microsoft Office and electronic database management applications.
Ability to provide some services before 9 a.m. and after 5 p.m.

Nice To Haves

Employee assistance experience preferred.

Responsibilities

Provide confidential assessment, short-term counseling, crisis intervention, case monitoring, and referrals to individuals, couples, and groups for personal and work-related concerns.
Provide critical incident and grief support to individuals and groups.
Consult with managers, supervisors, Human Resources, Occupational Health, Equal Opportunity, Diversity & Inclusion, and other administrators about risk assessment, critical incidents, workplace conflict, and employee performance or personal concerns.
Coordinate with Human Resources and Occupational Health on fitness-for-duty assessments and employee reintegration after leave.
Maintain timely case documentation and program statistics, following confidentiality and ethical guidelines.
Create and deliver training and educational workshops on EAP services, behavioral health, emotional well-being, work-life, and related topics.
Participate in program awareness activities and promote employee well-being through programming, workshops, social media, and wellness activities.
Maintain constructive communication within a team and develop collaborative relationships with internal and external stakeholders.
Identify, evaluate, and develop referral relationships with local behavioral health and substance use treatment providers, and identify community resources for employee needs.
Initiate and implement clinical and programmatic improvements to EAP services and contribute to creating and revising policies and procedures.
Serve on organizational advisory boards and committees and in professional EAP organizations.
Perform other related duties as assigned or requested.