Senior Employee Assistance Plan (EAP) Counselor

Goldbelt, Inc.•Springfield, MO

About The Position

The Senior Employee Assistance Plan (EAP) Counselor provides confidential, short-term counseling and referral services to National Geospatial-Intelligence Agency federal employees, managers, and organizational components. The role supports mental health, well-being, and workplace productivity under the NGA EAP, helping employees address personal and work-related challenges in accordance with professional standards, federal guidelines, and applicable privacy requirements. The position is contingent upon the successful award of a contract currently under bid. The Counselor conducts scheduled and walk-in counseling, virtual sessions, urgent onsite support, employee education and outreach, and referrals for continued care. The position also supports EAP communications and reporting, including maintaining a confidential online resource library and submitting utilization, quarterly, and annual reports. The Counselor collaborates with agency leadership and works under the supervision of qualified Counselor Supervisors, a licensed clinical psychologist, or a social worker for certain crisis or urgent matters.

Requirements

Master’s degree in counseling, social work, psychology, or a related field.
3–5 years of experience.
Licensed mental health professional, such as LCSW, LPC, or LMFT, with experience in EAP or clinical counseling settings.
Active TS/SCI clearance.
Ability to successfully pass a background check.
Expertise in behavioral or mental health counseling, crisis intervention, and employee wellness strategies.
Familiarity with federal EAP guidelines and confidentiality standards, and ability to assess and address a broad spectrum of personal and work-related issues.
Strong interpersonal and communication skills for sensitive one-on-one interactions.
Knowledge of referral networks and community resources for extended care.

Responsibilities

Provide expert advice and confidential counseling to federal employees experiencing behavioral-health issues that affect work productivity.
Conduct short-term counseling, generally limited to six sessions per issue, and work with the Counselor Supervisor to identify appropriate alternatives when the limit is reached.
Administer virtual counseling sessions, which may include an employee’s spouse and dependent children.
Respond to urgent or critical incidents requiring onsite EAP support and discuss referral services as appropriate.
Provide occasional crisis or urgent support beyond regular shifts through face-to-face or telephone counseling under the specified supervision.
Report urgent and emergent situations to Government Points of Contact and provide resources for long-term counseling needs.
Administer seminars and presentations for the NGA workforce.
Prepare outlines of alternative resources, such as local community services and private insurance options, for discussion with clients.
Provide weekly in-person or virtual briefings and information sessions on mental health, resiliency, or work-life topics.
Deliver and maintain a confidential online library of professionally accurate informational, educational, and health and wellness resources on EAP and work-life topics.
Submit website utilization reports with mutually agreed-upon contents and provide quarterly and annual reports by email as prescribed.
Conduct promotional campaigns to ensure eligible people, including those in geographically dispersed regions, know about and can access EAP services.
Ensure EAP policies and procedures comply with state and federal laws and regulations; document sessions and maintain accurate records under agency protocols and privacy regulations.
Provide scheduled and walk-in, one-to-one short-term counseling for workplace and career concerns, emotional and mental health, relationships, work-life integration, health, and wellness.
Provide one onsite session to eligible contractors or military personnel for an urgent issue and discuss referral options for continued support.
Screen for substance-use disorders and assist clients with appropriate treatment referrals.
Maintain professional, accurate, and timely client-service practices consistent with high counseling standards.