Employee Assistance Counselor Faculty, Staff Assistance Office

Boston University•Boston, MA

7d•$95,000 - $110,000•Hybrid

About The Position

The Employee Assistance Counselor provides employee assistance services to promote the resilience and well-being of Boston University faculty, staff, and their household family members. Services include direct clinical care, consultation and training for the organization, development of program promotion activities, and establishment of community linkages and a provider referral network. Services are provided on Boston University’s Charles River and Medical campuses, with the option of some remote work. The position reports to the Director of the Faculty & Staff Assistance Office.

Responsibilities

Provide confidential clinical services to individuals, couples, and groups, including assessment, short-term counseling, crisis intervention, case monitoring, and referrals for personal and work-related concerns.
Provide critical incident and grief support for individuals and groups.
Consult with managers and supervisors, Human Resources, Occupational Health, Equal Opportunity, Diversity & Inclusion, and other department administrators on risk assessment, critical incidents, workplace conflict, and employees with work performance, personal, or other workplace issues.
Consult and coordinate with Human Resources and Occupational Health to assess fitness for duty and support successful reintegration of employees returning from leave.
Maintain timely case documentation and program statistics, while adhering to confidentiality and ethical guidelines.
Create and deliver responsive training and educational workshops on effective utilization of EAP services, behavioral health, emotional well-being, work-life, and other EAP-related topics.
Participate in program awareness activities and promote employee well-being through programming, workshops, social media, and wellness activities.
Foster effective and constructive communication within a team environment.
Develop and maintain collaborative relationships with internal and external stakeholders.
Identify, evaluate, and develop referral relationships with local behavioral health and substance use treatment providers, and identify community resources to address employee needs.
Initiate and implement clinical and programmatic improvements to EAP services, and contribute to creating and revising policies and procedures.
Serve on advisory boards and committees within the organization and in professional EAP organizations.
Perform other related duties as assigned or requested.