Senior Employee Assistance Plan (EAP) Counselor

Goldbelt, Inc.•St. Louis, MO

About The Position

The Senior Employee Assistance Plan (EAP) Counselor provides confidential, short-term counseling and referral services to National Geospatial-Intelligence Agency (NGA) federal employees, managers, and organizational components. The role supports mental health, well-being, and workplace productivity by helping employees address personal or work-related concerns, including stress, divorce, burnout, family issues, and financial or legal concerns. The Counselor delivers behavioral health services in accordance with professional standards, federal guidelines, and applicable privacy requirements, and collaborates with agency leadership to align services with EAP objectives and employee support strategies. The position is contingent upon the successful award of a contract currently under bid. The Counselor provides scheduled, walk-in, virtual, and onsite services; delivers educational briefings and seminars; maintains confidential informational resources and reports; and makes referrals for further care when appropriate. Services generally include up to six counseling sessions per issue for Government employees. The role may also provide a one-time onsite session to eligible contractors or military personnel for an urgent issue, followed by referral options.

Requirements

Master’s degree in counseling, social work, psychology, or a related field.
3–5 years of experience.
Licensed mental health professional, such as LCSW, LPC, or LMFT, with experience in EAP or clinical counseling settings.
Active TS/SCI clearance.
Ability to successfully pass a background check.
Expertise in behavioral or mental health counseling, crisis intervention, and employee wellness strategies.
Familiarity with federal EAP guidelines and confidentiality standards, and ability to assess and address a broad range of personal and work-related issues.
Strong interpersonal and communication skills for sensitive one-on-one interactions.
Knowledge of referral networks and community resources for extended care.

Responsibilities

Provide expert advice and confidential counseling to federal employees experiencing behavioral matters affecting work productivity.
Conduct short-term counseling sessions for Government employees, generally up to six sessions per issue, and work with the Counselor Supervisor to identify and discuss alternative resources when the session limit is reached.
Administer virtual sessions, which may include an employee’s spouse and dependent children.
Respond to critical or urgent incidents requiring onsite counselor support, address urgent matters, and discuss referral services as applicable.
Occasionally support crisis or urgent matters beyond regular shifts through face-to-face or telephonic counseling under the supervision of qualified Counselor Supervisors, a licensed clinical psychologist, or a social worker.
Report urgent and emergent situations to Government Points of Contact and provide resources for long-term counseling needs.
Administer seminars and presentations in support of the NGA workforce.
Prepare outlines of alternative resources, such as local community resources and private insurance, to discuss with clients.
Provide weekly in-person or virtual briefings and information sessions on mental health, resiliency, or work-life topics.
Deliver and maintain a confidential online library of accurate informational, educational, health, and wellness resources on EAP and work-life topics.
Submit website utilization reports with mutually agreed contents, as well as quarterly and annual reports by electronic mail as prescribed.
Conduct promotional campaigns to ensure eligible people, including those in geographically dispersed regions, know about EAP services and how to access them.
Ensure EAP policies and procedures comply with state and federal laws and regulations; document sessions and maintain accurate records under agency protocols and privacy regulations.
Provide scheduled and walk-in, one-to-one short-term counseling on workplace and career concerns, emotional and mental health, relationships, work-life integration, health, and wellness.
Provide one onsite session to eligible contractors or military personnel for an urgent issue and discuss referral options for continued support.
Screen for substance-use disorders and assist clients with appropriate treatment referrals.
Maintain professional, accurate, and timely client-service practices consistent with high counseling standards.