Front Desk Security Counselor - 2001535

Catholic Charities, Archdiocese of New York•New York, NY

23d•$23 - $25

About The Position

The Front Desk Security Counselor provides customer service and exercises sound judgment while managing the residence during overnight hours. The role may also include Residential Counselor responsibilities, supporting residents in learning community living skills suited to their needs and documented in their comprehensive service plans, with the goal of helping them move toward greater independence. This full-time position requires a flexible shift schedule and availability for emergencies. The counselor monitors and maintains a safe residence, records building activities and resident services, manages incidents, supports residents, and completes other program duties. Work may involve supervising medication distribution, preparing meals, escorting clients to appointments, assisting with recreational activities and fire drills, and helping with daily living tasks. The position involves working with clients who require consistent and comprehensive support, sometimes in stressful conditions. Physical demands include walking, remaining stationary, occasionally carrying or moving up to 10 pounds, using stairs, repositioning, assisting with household and daily living activities, and using a computer approximately 65% of the time. The role may involve exposure to cleaning products and household chemicals, as well as local travel outdoors with clients.

Requirements

High school diploma.
Experience relevant to helping individuals with serious mental illness or a similar population.
Good judgment and strong customer service skills.
Ability to manage time effectively and keep the program Manager well-informed.
Ability to learn CPR/First Aid and maintain certification.
Ability to work cooperatively and patiently with others, independently and as part of a team.
Willingness to work flexible hours and be available for emergencies as needed.
Ability to remain calm and focused during emergencies.
Ability to handle multiple tasks and shift between responsibilities.
Ability to express thoughts clearly and concisely verbally and in writing.
Ability to work proactively, solve problems, and think critically and strategically.
Ability to respond effectively to crises and manage and minimize agency risk.
Ability to work effectively with others and demonstrate conflict resolution skills.
Ability to assess and respond appropriately to situations, including de-escalating residents.
Ability to meet the described physical demands, including assisting clients with daily living tasks and remaining stationary or sitting/standing for extended periods.

Nice To Haves

Experience providing security.

Responsibilities

Monitor and maintain a safe and secure residential environment.
Record significant building activities and information in the Communication Logbook.
Ensure visitors provide identification and sign the Visitor Log.
Manage incidents, intervene appropriately to reduce risk, notify the program Manager, and document events using the appropriate forms.
Help maintain the environment in accordance with program design and residents’ needs.
Provide counseling support to residents as needed.
Document services and interactions in residents’ case records.
Attend meetings required by the Program or BOH Division, or as instructed by CCCS.
Where applicable, supervise medication distribution and track shift and weekly counts.
Where applicable, prepare meals, including setup, cooking, and cleanup.
Escort clients into the community for medical benefits or other relevant appointments when needed.
Assist with monthly fire drills.
Assist in planning and carrying out recreational activities with residents.
Follow regulations and program guidelines established by the New York State Office of Mental Health.
Follow personnel and residential policies and procedures in the CCCS and BOH manuals.
Perform other duties consistent with program goals and objectives as assigned by the Program Manager and/or Administration.