Outside Sales Counselor

Meritage Homes Corporation•Myrtle Beach, SC

26d

About The Position

The Outside Sales Counselor generates new home sales by leveraging relationships with Realtors and homebuyers, using available sales tools, demonstrating value, and providing exceptional customer service. The role serves as a liaison among Realtors, buyers, construction, the Closing Department, and the Title Company throughout the building, closing, and homebuying process. The counselor sells from multiple Meritage communities and supports customers from their initial visit through closing. The position requires strong product and community knowledge, consultative sales skills, proactive lead and CRM management, and effective coordination with buyers, Realtors, lenders, and internal teams. Counselors are expected to maintain professional relationships, support an excellent community experience, and meet sales and customer-service objectives. The role may involve nights, weekends, and most holidays.

Requirements

High school diploma or educational equivalent.
At least 3 years of outside sales experience.
Good computer skills and proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Strong oral and written communication and customer service skills.
Excellent interpersonal skills and the ability to work effectively with people of varied personalities.
Professional presentation and customer-driven presentation skills; confidence communicating with prospective buyers and Realtors.
Strong sales ability, including influencing others, closing high-value sales, and overcoming objections.
Ability to handle stress and exercise patience when working directly with homebuyers and Realtors.
Team-oriented approach and demonstrated ability to work with cross-functional teams.
Sound judgment and a high level of integrity.
Self-directed, proactive approach; ability to take initiative, address problems, seek resolutions, and work with minimal oversight.
Ability to give, receive, and analyze information and interpret buyer concerns to identify root issues and reach successful conclusions.
Highly organized, detail-oriented, and flexible; able to prioritize multiple projects, meet deadlines, and work amid interruptions and changing circumstances in a fast-paced, high-volume environment.
Ability to work nights, weekends, and most holidays.

Nice To Haves

Some college coursework or a bachelor’s degree.
At least one year of new home sales experience with a proven track record of success.
A valid real estate license where not required by the state.
Extensive knowledge of the local market, new home products, construction, and competition.

Responsibilities

Accomplish sales, customer service, and other objectives set by the Sales Leader.
Maintain and cultivate Realtor relationships and connect unrepresented buyers with Realtors, fostering those partnerships through the homebuying process.
Help maintain the appearance of communities, homes, and surrounding areas so visitors have a quality experience.
Develop and continually refine sales presentations, use consultative selling techniques, and convert leads.
Use the CRM system, including Salesforce.com, to manage prospects, follow-up, prospecting, and referral business.
Engage visitors; demonstrate models, home sites, or showcase homes; and provide community, home site, floor plan, and pricing information.
Drive traffic, travel to, and sell from multiple Meritage communities that meet buyers’ needs.
Present the Meritage Homes Purchase Agreement and explain relevant payment information, taxes, insurance, deed restrictions, HOA rules, and community amenities.
Complete buyer paperwork and internal reporting accurately and promptly.
Help buyers schedule appointments with the design studio, operations managers, mortgage providers, and title companies.
Communicate with lenders, monitor customer loan status, and help expedite loan processing and closings.
Maintain knowledge of communities, products, plans, features, pricing, options, warranties, construction, and competitive offerings; keep a Competition Analysis Notebook updated and shop competing communities.
Keep current on local markets, real estate laws and rules, public opinion, industry trends, proposed regulations, and economic trends related to home buying.
Serve as the buyer’s point of contact during construction and closing, provide updates, assist with questions or problems, and ensure customer satisfaction through closing.
Complete onboarding and assigned training; promote the company’s image; maintain relationships with Realtors and mortgage brokers; attend meetings; and take on special projects and other assigned duties.
Work nights, weekends, and most holidays.