Evening Shelter Counselor, Yawkey House

Pine Street Inn • Boston, MA

12h • Onsite

About The Position

The Guest Services Specialist (GSS) follows Pine Street Inn policies and procedures to help maintain a safe shelter environment for guests and staff. The role focuses on direct guest care, responding promptly and professionally according to guests’ needs. The GSS helps guests develop and implement a housing pathway by encouraging progress toward housing and connecting them with appropriate resources. The GSS also helps guests access substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs. The position requires maintaining focus and energy in ambiguous and demanding situations, entering data into the Homeless Management Information System (HMIS), documenting reports according to agency policy, making sound decisions, and seeking supervisor guidance when appropriate.

This is a full-time, 40-hour-per-week position scheduled Tuesday through Saturday, 2:45 p.m. to 11:15 p.m. It is an essential position during weather or other emergencies and is 100% onsite at 363 Albany Street, Boston, Massachusetts. The listed hourly pay range is $21.40–$23.97, depending on experience and skill set.

Requirements

• High school diploma or GED.
• At least one year of experience in the human services field.

Nice To Haves

• Valid Massachusetts driver’s license in good standing.
• Bilingual English/Spanish.
• Experience administering Narcan and CPR in a work setting.
• Knowledge of addiction, recovery, and mental illness.
• Knowledge of issues pertaining to homelessness.
• Knowledge of area resources.

Responsibilities

• Provide direct care to shelter guests and respond to their needs in a timely, professional manner.
• Help guests develop and implement a housing pathway by motivating them to work toward housing and connecting them with appropriate resources.
• Assist guests in connecting with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs.
• Enter data into the Homeless Management Information System (HMIS).
• Document reports in accordance with agency policy.
• Make sound decisions and seek guidance from a supervisor when appropriate.
• Maintain focus and energy in ambiguous and demanding situations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED