Evening Shelter Counselor, Yawkey House
About The Position
The Guest Services Specialist (GSS) works in accordance with Pine Street Inn policies and procedures to maintain a safe shelter environment for guests and staff. The role focuses primarily on direct guest care, responding to guests promptly and professionally according to the priority of their needs. The GSS helps develop and implement housing pathways by encouraging guests to work toward housing and connecting them with appropriate resources. The GSS also helps guests connect with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs. The position requires staying focused and energized amid ambiguous and strenuous demands. The GSS enters information into the Homeless Management Information System (HMIS), documents reports according to agency policy, makes sound decisions, and seeks supervisory guidance when appropriate. This is a 40-hour, on-site position at 363 Albany Street, Boston, MA, scheduled Friday through Tuesday from 2:45 PM to 11:15 PM. It is considered essential during weather or other emergencies. Pay is $21.40–$23.97 per hour, depending on relevant experience and skill set.
Requirements
- High school diploma or GED.
- At least one year of experience in the Human Services field.
Nice To Haves
- Valid Massachusetts driver’s license in good standing.
- Bilingual English/Spanish.
- Experience administering Narcan and CPR in a work setting.
- Knowledge of addiction, recovery, and mental illness.
- Knowledge of issues pertaining to homelessness.
- Knowledge of area resources.
Responsibilities
- Provide direct care to shelter guests and respond promptly and professionally based on the priority of their needs.
- Help develop and implement housing pathways by motivating guests to work toward housing and connecting them with appropriate resources.
- Help guests connect with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs.
- Enter data into the Homeless Management Information System (HMIS).
- Document reports in accordance with agency policy.
- Make sound decisions and seek guidance from a supervisor when appropriate.
- Help maintain a safe shelter environment by following Pine Street Inn policies and procedures.
- Remain focused and energized when demands are ambiguous and strenuous.
- Serve as an essential position during weather or other emergencies.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
