Evening Shelter Counselor, Yawkey House
About The Position
The Guest Services Specialist (GSS) works according to Pine Street Inn policies and procedures designed to maintain a safe shelter environment for guests and staff. The role focuses primarily on direct guest care, responding to guests professionally and promptly based on the priority of their needs. The GSS helps guests develop and implement a housing pathway by encouraging them to pursue housing and connecting them with appropriate resources. The GSS also helps guests access substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs. The role requires staying energized and focused amid ambiguous and strenuous demands. The GSS enters data into the Homeless Management Information System (HMIS), documents reports in accordance with agency policy, makes sound decisions, and seeks guidance from a supervisor as appropriate. This is a 40-hour-per-week, on-site role at 363 Albany Street in Boston. The schedule is Tuesday through Saturday, 2:45 p.m. to 11:15 p.m. The position is essential during weather or other emergencies. Pay is $21.40–$23.97 per hour, depending on experience and skill set.
Requirements
- High school diploma or GED.
- At least one year of experience in the human services field.
Nice To Haves
- Valid Massachusetts driver’s license in good standing.
- Bilingual English/Spanish.
- Experience administering Narcan and CPR in a work setting.
- Knowledge of addiction, recovery, and mental illness.
- Knowledge of issues pertaining to homelessness.
- Knowledge of area resources.
Responsibilities
- Provide direct care to shelter guests and respond professionally and promptly according to the priority of their needs.
- Help guests develop and implement a housing pathway by motivating them to work toward housing and connecting them with appropriate resources.
- Connect guests with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs.
- Enter data into the Homeless Management Information System (HMIS).
- Document reports in accordance with agency policy.
- Make sound decisions and seek guidance from a supervisor as appropriate.
- Help maintain a safe shelter environment by following Pine Street Inn policies and procedures.
- Serve as an essential position during weather or other emergencies.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
