Evening Shelter Counselor, Yawkey House

Pine Street Inn • Boston, MA

11h • Onsite

About The Position

The Guest Services Specialist (GSS) works according to Pine Street Inn policies and procedures to help maintain a safe shelter environment for guests and staff. The position focuses on direct guest care, responding to guests professionally and in a timely manner according to the priority of their needs. The GSS helps develop and implement housing pathways by motivating guests to work toward housing and connecting them with appropriate resources. The role also helps guests connect with substance use, mental health, and medical resources when the shelter cannot safely accommodate their needs. The position requires maintaining focus and energy in ambiguous and demanding situations, entering data into the Homeless Management Information System (HMIS), documenting reports according to agency policy, making sound decisions, and seeking supervisor guidance when appropriate.

This is a full-time, 40-hour-per-week, on-site position at 363 Albany Street in Boston. The schedule is Friday through Tuesday, 2:45 p.m. to 11:15 p.m. The position is essential during weather or other emergencies. Pay is $21.40–$23.97 per hour, depending on experience and skill set.

Requirements

• High school diploma or GED.
• At least one year of experience in the Human Services field.

Nice To Haves

• Valid Massachusetts driver’s license in good standing.
• Bilingual English/Spanish.
• Experience administering Narcan and CPR in a work setting.
• Knowledge of addiction, recovery, and mental illness.
• Knowledge of issues pertaining to homelessness.
• Knowledge of area resources.

Responsibilities

• Provide direct care to shelter guests and respond to their needs in a timely, professional manner, prioritizing according to need.
• Help develop and implement housing pathways by motivating guests to work toward housing and connecting them with appropriate resources.
• Help guests connect with substance use, mental health, and medical resources when the shelter cannot safely accommodate their needs.
• Enter data into the Homeless Management Information System (HMIS).
• Document reports in accordance with agency policy.
• Make sound decisions and seek guidance from a supervisor when appropriate.
• Follow Pine Street Inn policies and procedures to support a safe shelter environment for guests and staff.
• Remain focused and energized in ambiguous and demanding situations.
• Serve as an essential position during weather or other emergencies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED