Coordinator Jobs

About The Position

Requirements

• Knowledge of modern office practices and procedures.
• Knowledge of computers and job-related software programs.
• Skill in providing excellent customer service.
• Skill in sales, customer outreach, and developing commercial business relationships.
• Ability to communicate sanitation services and service options to prospective commercial customers.
• Skill in prioritizing and organizing work.
• Knowledge of City and departmental policies and procedures.
• Knowledge of work order management principles.
• Knowledge of department and City software.
• Ability to maintain and track prospective commercial customers, sales contacts, and new sanitation accounts.
• Skill in scheduling, coordinating, and preparing for interviews and meetings.
• General knowledge of City jurisdiction, including streets and businesses.
• Ability to communicate and work effectively with other departments.
• Basic knowledge of hazardous materials; certification preferred.
• Ability to read, write, and perform mathematical calculations at a level commonly associated with completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with completion of an apprenticeship/internship or three to five years of experience in a similar position.
• Strong organizational skills and attention to detail.
• Comprehensive knowledge of accounts payable and accounts receivable.
• Proficient use of Microsoft Word, Excel, PowerPoint, and Outlook; proficient use of service management software or CRM systems.
• Ability to multitask and prioritize tasks effectively.
• Strong communication, customer service, and sales skills.
• Ability to contact commercial businesses, promote City sanitation services, and assist with the sale of commercial dumpster services.

Nice To Haves

• Experience in sales, business development, customer outreach, or commercial sanitation services is preferred.

Responsibilities

• Responsible for dispatching via radio and/or telephone the appropriate crew to problem areas and/or service calls received via telephone, email, or Munis.
• Responsible for creating, distributing, and maintaining all on-call lists for all of Public Works.
• Responsible for creating and maintaining a database for routine maintenance of Streets and Sanitation vehicles.
• Responsible for coordinating community education regarding Streets and Sanitation policies and requirements.
• Responsible for processing department bills in a timely manner.
• Answers telephone calls and greets visitors; provides information and assistance and routes calls to appropriate personnel.
• Responds to customer complaints and concerns and dispatches appropriate personnel.
• Coordinates and creates work orders for crew leaders.
• Coordinates and schedules work with the Streets and Sanitation Supervisor.
• Prepares and processes department timesheets.
• Prepares purchase orders and requisitions and performs monthly reconciliation of purchase card transactions.
• Communicates with Customer Service and other City departments as needed.
• Serves as the primary point of contact for customers regarding service inquiries, updates, and issue resolution.
• Maintains and manages accurate records and files.
• Contacts commercial businesses to promote and sell City commercial dumpster and sanitation services.
• Conducts outreach to existing and prospective commercial customers to identify opportunities for new dumpster accounts and expanded sanitation services.
• Explains commercial dumpster service options, collection schedules, City requirements, and applicable rates to prospective customers.
• Assists commercial customers with establishing new dumpster service and coordinates dumpster delivery, placement, and collection services with sanitation operations.
• Maintains records of commercial sales contacts, prospective customers, new accounts, and service opportunities.
• Follows up with prospective commercial customers and works to increase participation in the City's commercial sanitation program.
• Develops and maintains positive working relationships with local businesses and commercial sanitation customers.
• Addresses and resolves service-related issues promptly and escalates complex problems to supervisors or management as needed.
• Maintains accurate records of service requests, work orders, commercial sales activities, and daily operations; generates reports to track service performance, commercial growth, and future needs.
• Performs other duties as assigned.
• Assists the Streets and Sanitation Manager and Supervisors with the interview process and maintains accurate interview documentation.